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IE Crashing Application Error Unknown Faulting Module RRS feed

  • Question

  • I have this issue happening on multiple computers. Most of the computers are IE9 and we have ran all available Windows updates. It is not something we can instantly reproduce, but still happens 3-8 times a week.

    I have a lot of dump files from multiple computers.

    Steps taken so far.

    -Clearing IE cache.

    -Resetting IE settings.

    -Disabling addons

    -Enabling Use Software rendering instead of GPU rendering.

    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc000041d
    Fault offset: 0x00690061
    Faulting process id: 0x1efc
    Faulting application start time: 0x01d1ffb2290e506a
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: unknown
    Report Id: 9e8aeb45-6ba5-11e6-ae97-64006a564e0c

    Monday, August 29, 2016 3:10 PM

Answers

  • It was Imprivata. It had a BHO that was conflicting with the website. This is resolved.
    • Marked as answer by ctyree Wednesday, August 16, 2017 3:22 PM
    Wednesday, August 16, 2017 3:22 PM

All replies

  • Hi,

    First we can try IE troubleshooter and check the result.

    Fix Internet Explorer issues to make IE fast, safe and stable:

    https://support.microsoft.com/en-us/mats/ie_performance_and_safety?wa=wsignin1.0

    Also please check this article for further help.

    How to Troubleshoot Internet Explorer Crashes:

    http://www.howtogeek.com/136193/how-to-troubleshoot-internet-explorer-crashes/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    In addition, I noticed that you have tried several methods but no work, I’m afraid we may need to repair or reinstall IE.

    How to repair or reinstall Internet Explorer in Windows:

    https://support.microsoft.com/en-us/kb/318378

    Best Regards,

    Tao


    Please remember to <b>mark the replies as an answers</b> if they help and <b> unmark</b> them if they provide no help.<br/> If you have feedback for TechNet Subscriber Support, contact <a href="mailto:tnmff@microsoft.com"> tnmff@microsoft.com</a>.

    Wednesday, August 31, 2016 9:45 AM
  • I have completed all but the KB318378. I will try that tonight and see what happens.

    Wednesday, August 31, 2016 12:13 PM
  • Also, if the issue persists you could try to capture a user mode dump of the crash and see if any further useful information can be obtained on the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site.

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]

    You can delete the C:\CrashDumps folder anytime.



    • Edited by auggyMVP Wednesday, August 31, 2016 12:56 PM
    Wednesday, August 31, 2016 12:55 PM
  • Below is what I have already captured. One computer that is IE 11 and one computer that is IE 9.

    https://1drv.ms/f/s!Aro_23ufI3XBbyq0Fmze3w4D_mw\

    Wednesday, August 31, 2016 1:14 PM
  • Several of the dump files referenced the Flash32_20_0_0_228.ocx (both IE 11 and IE 9) such as :

    Unable to load image C:\Program Files (x86)\Internet Explorer\IEShims.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for IEShims.dll
    Unable to load image C:\Windows\SysWOW64\Macromed\Flash\Flash32_20_0_0_228.ocx, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Flash32_20_0_0_228.ocx
    *** ERROR: Module load completed but symbols could not be loaded for Flash32_20_0_0_228.ocx
    Probably caused by : IEShims.dll ( ieshims!NS_ATLMitigation::APIHook_VariantClear+5d )

    So try updating Flash.

    One dump file (IE 9) referenced Imprivata OneSign Agent modules (ISXBHO.dll ISXUtils.dll) :

    Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ieframe.dll
    *** WARNING: Unable to verify timestamp for iertutil.dll
    *** WARNING: Unable to verify timestamp for iexplore.exe
    Unable to load image C:\Windows\System32\mshtml.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mshtml.dll
    Unable to load image C:\Windows\SysWOW64\wininet.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for wininet.dll
    *** WARNING: Unable to verify timestamp for jscript9.dll
    *** WARNING: Unable to verify timestamp for dxtrans.dll
    *** WARNING: Unable to verify timestamp for ISXBHO.dll
    *** ERROR: Module load completed but symbols could not be loaded for ISXBHO.dll
    *** WARNING: Unable to verify timestamp for ISXUtils.dll
    *** ERROR: Module load completed but symbols could not be loaded for ISXUtils.dll
    Probably caused by : ieframe.dll ( ieframe!Detour_VariantClear+30 )

    So try updating OneSign Agent.

    However the problem may be Java especially if you are experiencing error(s) under similar conditions as reported in the following link:

    https://bugs.openjdk.java.net/browse/JDK-8007039

    In any event I would highly recommend to update JRE for the fixes included, presently installed version is jre1.8.0_73:

    http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html


    • Edited by auggyMVP Wednesday, August 31, 2016 4:38 PM
    Wednesday, August 31, 2016 4:36 PM
  • I will make the upgrades tonight.

    Thank you

    Wednesday, August 31, 2016 6:43 PM
  • You're welcome, and good luck!

    Wednesday, August 31, 2016 6:58 PM
  • We have updated Flash and Java on the computers and still get the crashes. Imprivata is a little more time consuming for us to upgrade and will take some time. Do I need to upload the dmp files since the upgrade of Flash and Java?
    Friday, September 2, 2016 8:14 PM
  • Yes, you can upload the dump files to see if anything has changed.
    Friday, September 2, 2016 8:45 PM
  • Please Check the IE help and also check Stack overflow. Sometimes  Internet Connectivity is also issue 

    Best Regards:

    Alee Haider

    Friday, September 2, 2016 8:48 PM
  • It was Imprivata. It had a BHO that was conflicting with the website. This is resolved.
    • Marked as answer by ctyree Wednesday, August 16, 2017 3:22 PM
    Wednesday, August 16, 2017 3:22 PM