Doesn't show the protected document in tracking portal. RRS feed

  • Question

  • Dear All,

    My client share the protected document to recipients, but he is waiting more than hour. it didn't show on the track&revoke portal. Please suggest.

    Monday, September 18, 2017 10:10 AM


All replies

  • Are they using the Azure Information Protection client, and did they select the Track and Revoke option for that document?  For instructions: https://docs.microsoft.com/en-us/information-protection/rms-client/client-track-revoke
    • Marked as answer by MasterBirdMVP Friday, October 20, 2017 3:37 AM
    Thursday, October 19, 2017 8:08 PM
  • Hello,

    I suggest you to use powershell to check if you are able to see the documents to be tracked there.

    This is possible with powershell-Tracking.

    The Get-AipServiceTrackingLog cmdlet returns tracking information about protected documents for a specified user who protected documents (the Rights Management issuer) or who accessed protected documents. This cmdlet helps to answer the question "Which protected documents did a specified user track or access?"

    $trackingLogs = Get-AipServiceTrackingLog -UserEmail "rmsadmin@abc.onmicrosoft.com"
    $trackingLogs | Export-Csv 'C:\TrackingLog.csv' -NoTypeInformation

    Below article has all the cmdlets aavailable for RMS

    I hope even this answers your query.

    Thank you.

    Santosh Patkar

    Santosh Patkar Cloud Consultant

    • Proposed as answer by SPPatkar1994 Sunday, April 26, 2020 2:43 PM
    Sunday, April 26, 2020 2:43 PM