Hello,
I suggest you to use powershell to check if you are able to see the documents to be tracked there.
This is possible with powershell-Tracking.
The Get-AipServiceTrackingLog cmdlet returns tracking information about protected documents for a specified user who protected documents (the Rights Management issuer) or who accessed protected documents. This cmdlet helps to answer the question "Which
protected documents did a specified user track or access?"
$trackingLogs = Get-AipServiceTrackingLog -UserEmail "rmsadmin@abc.onmicrosoft.com"
$trackingLogs | Export-Csv 'C:\TrackingLog.csv' -NoTypeInformation
Below article has all the cmdlets aavailable for RMS
https://docs.microsoft.com/en-us/powershell/module/aipservice/?view=azureipps
I hope even this answers your query.
Thank you.
Regards
Santosh Patkar
Santosh Patkar Cloud Consultant