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"The group policy service failed the logon - Access is Denied" - No profiles at all! RRS feed

  • Question

  • So I'm getting the title error on a brand-new rollout of Windows Server 2008. At first login, new users are getting this error and are not having a profile created. I've checked the registry - no user accounts (besides my own administrative account) are getting populated there, either. These users have no profiles at all at the time when they login ad get this error.  Some users get "The User Profile Service failed the logon - User profile cannot be loaded" in the same situation, inexplicably. Roaming profiles are not enabled.

    Any ideas?
    Tuesday, September 1, 2009 11:35 PM

Answers

  • Hi,

    Thank you for posting here. It seems a software conflicts problem. Please test in Safe Mode with network and Clean Boot first.

    If the issue doesn’t occur in Safe Mode or Clean Boot, it was caused by startup items, generally, antivirus software or Firewall. Please try to disable or uninstall them to test.

    If the issue occurs in Safe Mode or Clean Boot, please help to collect more information for research.

    1. Does this issue occur on any other client or server?
    2. Add users to Local Administrator group and test. What’s the result?
    3. Is the Windows Server 2008 a member server or DC in your Domain?
    4. Collect MPS Report for research.

    1). Download proper MPS Report tool from the website below.

    Microsoft Product Support Reports
    http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en

    2). Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General", "Server Components", click Next.

      3). after collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file. Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give us the download address.

     Thanks


    This posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, September 2, 2009 3:59 AM
    Moderator

All replies

  • Hi,

    Thank you for posting here. It seems a software conflicts problem. Please test in Safe Mode with network and Clean Boot first.

    If the issue doesn’t occur in Safe Mode or Clean Boot, it was caused by startup items, generally, antivirus software or Firewall. Please try to disable or uninstall them to test.

    If the issue occurs in Safe Mode or Clean Boot, please help to collect more information for research.

    1. Does this issue occur on any other client or server?
    2. Add users to Local Administrator group and test. What’s the result?
    3. Is the Windows Server 2008 a member server or DC in your Domain?
    4. Collect MPS Report for research.

    1). Download proper MPS Report tool from the website below.

    Microsoft Product Support Reports
    http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en

    2). Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General", "Server Components", click Next.

      3). after collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file. Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give us the download address.

     Thanks


    This posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, September 2, 2009 3:59 AM
    Moderator
  • Hi,

    Do you need any other assistance? If there is anything we can do for you, please let us know.

    Thanks.


    This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, September 4, 2009 6:10 AM
    Moderator
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