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OS Version:_6.1.7601.2.1.0.256.1 RRS feed

  • Question

  • Hi,

    I am frequently getting below error could any help me to fix this issue

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1a
      BCP1: 00041790
      BCP2: C080264C
      BCP3: 0000FFFF
      BCP4: 00000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\020414-27877-01.dmp
      C:\Users\Hari\AppData\Local\Temp\WER-64662-0.sysdata.xml

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    Tuesday, February 4, 2014 3:41 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    Tuesday, February 4, 2014 4:58 PM