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Accessing Local Resources Are Extremely Slow On Server 2012 R2 RRS feed

  • Question

  • Hi

    We Have recently implemented server 2012 R2 Remote desktop services for using remote app.

    the point is the applications are working fine in an acceptable speed but from time to time i have some wired situations which i will explain in other posts. The most important and bold problem is accessing local resources of each user's computer like their C Drive on the remote apps.

    Example: When they open their customized email system through remote app and want to attach a file which reside on their C drive, accessing the C Drive on the Use's computer is extremely Slow. Almost impossible to work. The worst part is accessing the C drive, After it is opened transferring the file like copy or ... is acceptable.

    Does any body have any idea where do i have to start fixing this problem.


    **************** Sincerely Yours Ziyaei Ali *****************

    Wednesday, October 14, 2015 11:18 PM

All replies

  • Hi Ali,

    The most important and bold problem is accessing local resources of each user's computer like their C Drive on the remote apps

    Does this issue happen to every user every time they are trying to access redirected C Drive?

    Does this issue occur when accessing other redirected drives?

    Here are some related threads below for you:

    Speeding up access to local workstation files

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/2797f4de-0a5e-4400-b5e5-e9c49c599c0d/speeding-up-access-to-local-workstation-files?forum=winserverTS

    Remote App - saving files locally are extremely slow

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/0a93c2e5-ff59-49e3-9211-06c0a50dd832/remote-app-saving-files-locally-are-extremely-slow?forum=winserverTS

    Best Regards,

    Amy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 19, 2015 8:55 AM
    Moderator
  • Hi Amy

    Thank you for your reply

    Unfortunately non of the links above is not my case.

    I Have blocked access to HDD drives on the terminal server itself. it means when users get connected to the terminal they can not see any of its drives like C or D. But the speed issue is with accessing the local resources on their own computer which they are using to connect to remote desktop server. 

    In regards to links above: I can no map drive because the users are not connected through the LAN, they are coming through WAN.

    Saving Files on the server itself can not be my resolution(based on my customer requests and privacy , ...) they need to be able to attach files on their own personal laptop to the application on terminal server.

    The same situation exists with Citrix and they access through Citrix is not even comparable. 


    **************** Sincerely Yours Ziyaei Ali *****************

    Tuesday, October 20, 2015 1:49 AM

    Hi Ali,

    When Remote Desktop users are accessing redirected drive within Remote Desktop session, network traffic flow is from local system (keyboard, mouse inputs) to Remote Desktop Session Host through RD Gateway Server, then from the Remote Desktop Session Host to local system via WAN.

    You may try to capture network traffic on these nodes above to analyze which stage is consuming most of the time, along with Process Monitor to capture real-time thread activities.

    If further assistance is required during the debugging process, I would suggest you contact Microsoft Customer Support and Services to get a specialist to help.

    You may find phone number for your region accordingly from the link below:

    Global Customer Service phone numbers

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

    More information for you:

    Network Monitor 3 Usage Videos

    http://blogs.technet.com/b/netmon/p/usagevideos.aspx

    Process Monitor v3.2

    https://technet.microsoft.com/en-us/sysinternals/bb896645

    Best Regards,

    Amy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 27, 2015 1:20 AM
    Moderator
  • Amy

    Thank you for your email.

    I have opened a ticket with Microsoft almost a week ago but i have not received an answer that fix my problem.

    Now i'm looking to find the details of how RDP works so maybe i can tweak it my self. 


    **************** Sincerely Yours Ziyaei Ali *****************

    Monday, November 2, 2015 4:09 PM
  • I also have this problem.  Remote Sales people need to access their local C: drive and upload documents when in RemoteApp.  Over 50ms of latency and accessing the local C: drive becomes painfully slow like it paints the directory structure.  Previously we had Citrix XenApp 6.5, and this was not an issue.  Any help would be great, but I think MS needs to fix the RDP client for this to improve.  Other than this, RemoteApp 2012R2 has been solid and apps perform great.

    Russ

    Tuesday, June 14, 2016 10:31 PM
  • Same issue here. On a higher latentcy network, drive mappings in Citrix work great. Via Remotapp its unusably slow. Opened a support case, will post any findings.
    Wednesday, July 19, 2017 2:21 PM