locked
Adding the 2nd mailbox in Outlook RRS feed

Answers

  • Hi Sabtarem,

    Please post the error information for our troubleshooting.

    We could also refer to the following link:

    https://support.microsoft.com/en-us/kb/237825 

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support


    • Proposed as answer by jim-xu Thursday, October 8, 2015 7:10 AM
    • Edited by jim-xu Thursday, October 8, 2015 7:11 AM
    • Marked as answer by jim-xu Monday, October 12, 2015 5:10 AM
    Thursday, October 8, 2015 7:10 AM

All replies

  • Hello,

    Make sure that you are keeping the From address as the second mailbox.

    Also see, if you already installed the patch mentioned here: https://support.microsoft.com/en-us/kb/2181579. It says this as a known issue


    Regards From: Exchange Online | Windows Administrator's Area

    Thursday, September 10, 2015 8:42 AM
  • Hi ,

    1.In exchange 2010 and exchange 2013 there is a feature called "Auto mapping" which would map additional mailboxes automatically to the primary mailbox.No need to map the additional mailboxes manually .

    Auto Mapping More Info : 

    http://www.msexchange.org/articles-tutorials/exchange-server-2010/management-administration/mailbox-auto-mapping-exchange-server-2010-part1.html

    2.Secondly in exchange 2013 CU9 you can able to achieve the below mentioned requirement.

    Requirement : But if you send an e-mail using the second mailbox a message still goes in Sent items of the 1st mailbox and it is really inconvenient.

    Reference Link for Above Requirement : 

    http://blogs.technet.com/b/exchange/archive/2015/03/03/want-more-control-over-sent-items-when-using-shared-mailboxes.aspx


    Thanks & Regards S.Nithyanandham

    Thursday, September 10, 2015 11:54 AM
  • Hi Santarem01,

    Thank you for your question.

    First, if we want to send email by the send email, we should click the second mailbox account, then click “New Email”.

    If the issue persist, we suggest you delete all outlook profiles, then re-create outlook profile and re-add the second account to check if the issue persist.

    If there are any questions regarding this issue, please be free to let me know.

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Friday, September 11, 2015 2:39 AM
  • Hello,

    Thank you for the provided information. For some reason auto mapping doesn't work as I expect. I can see that the 2nd emailbox appears in the list, but I cannot expand it. it gives me an error message. No problem appears to be happening when add it manually, I can expand it and see all the content of the email box

    Could you advise what might that be?

    Thank you so much in advance

    Friday, September 25, 2015 4:36 AM
  • Hi Sabtarem,

    Please post the error information for our troubleshooting.

    We could also refer to the following link:

    https://support.microsoft.com/en-us/kb/237825 

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support


    • Proposed as answer by jim-xu Thursday, October 8, 2015 7:10 AM
    • Edited by jim-xu Thursday, October 8, 2015 7:11 AM
    • Marked as answer by jim-xu Monday, October 12, 2015 5:10 AM
    Thursday, October 8, 2015 7:10 AM