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Stop c0000139 reboot loop, RRS feed

  • Question

  • My friend has a Hp pavilion dvs with Vista os and it just continiuos reboot and it seems like it disabled Safe modes,networking, command promt, even reading de cd/dvd drive, after changing BIOS booting to cd/dvd drive first and doesnot respond to any commands, it just keeps rebooting, can somebody help my friend please.

      

    Wednesday, January 12, 2011 2:36 AM

Answers

  • If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, January 20, 2011 7:42 AM
    Moderator
  • Hi,

    From the description, it sounds a hardware issue. Still let us try the following in the condition of a working CD\DVD drive.

    Method 1: Startup Repair from the Windows Recovery Environment (WinRE)
    ============================================
    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 
    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 
    4. Click Repair your computer. 
    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 
    6. At the System Recovery Options Dialog Box, click on Repair your computer.
    7. Click the operating system that you want to repair, and then click Next.
    8. In the System Recovery Options dialog box, click Startup Repair.
     
    Method 2: Rebuild BCD
    ============================================
    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 
    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next. 
    4. Click Repair your computer. 
    5. Click the operating system that you want to repair, and then click Next. 
    6. In the System Recovery Options dialog box, click Command Prompt. 
    7. Type Bootrec /RebuildBcd , and then press ENTER. 
     
    Method 3: Use the Windows Recovery Environment (WinRE) to run System Restore (If System Restore is enabled on your computer)
    ============================================
    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 
    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 
    4. Click Repair your computer. 
    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next 
    6. At the System Recovery Options Dialog Box, click on System Restore.
    7. Follow the System Restore Wizard instruction as usual and choose the appropriate restore point.
    8. Click Finish to restore the system.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, January 13, 2011 9:45 AM
    Moderator

All replies

  • Hi,

    From the description, it sounds a hardware issue. Still let us try the following in the condition of a working CD\DVD drive.

    Method 1: Startup Repair from the Windows Recovery Environment (WinRE)
    ============================================
    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 
    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 
    4. Click Repair your computer. 
    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 
    6. At the System Recovery Options Dialog Box, click on Repair your computer.
    7. Click the operating system that you want to repair, and then click Next.
    8. In the System Recovery Options dialog box, click Startup Repair.
     
    Method 2: Rebuild BCD
    ============================================
    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 
    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next. 
    4. Click Repair your computer. 
    5. Click the operating system that you want to repair, and then click Next. 
    6. In the System Recovery Options dialog box, click Command Prompt. 
    7. Type Bootrec /RebuildBcd , and then press ENTER. 
     
    Method 3: Use the Windows Recovery Environment (WinRE) to run System Restore (If System Restore is enabled on your computer)
    ============================================
    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 
    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 
    4. Click Repair your computer. 
    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next 
    6. At the System Recovery Options Dialog Box, click on System Restore.
    7. Follow the System Restore Wizard instruction as usual and choose the appropriate restore point.
    8. Click Finish to restore the system.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, January 13, 2011 9:45 AM
    Moderator
  • Thank you for the info, the the problems consists that the computer doesn't want to read the DVD/CD drive and it just keeps booting non stop after a couple of seconds maybe 30 to 40 seconds. I checked if the fans were turned on and maybe the processer were geting hot and the system turns off. I guess there is a problem with the computer hardware I have a booting CDs programs and some testing programs to verify hardware changes and memory but nothing works. I recently reseted the CMOS and still nothing I am afraid my friends laptop processer as been damaged in some way.  I tried booting on Networking, command Prompt doesn't work either. any sugestion available maybe I am missing somthing.

    Thursday, January 20, 2011 2:18 AM
  • If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, January 20, 2011 7:42 AM
    Moderator
  • Thank you for the info and yes there is hardware problems thank you so much.
    Friday, January 21, 2011 2:50 AM