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Windows 7 Enterprise - Dell Laptop - SSD - Starting Windows step slow - takes 80 seconds

    Question

  • Hello,

    Stuck with this fresh issue from few days now, reading many topics, trying many things without success.

    Getting new Dell Latitude E5470 - Intel Core i5 6300U - 8 GB RAM - HDD : Samsung SSD PM 871 M.2 2280 256GB

    Latests drivers+BIOS+FW from dell/intel websites

    Deploying universal corporate wim image Win7 Enterprise.

    On such laptop the "Starting Windows" step stands exactly for 60 seconds. So getting the logon screen after 70-80 seconds.

    Deploying the same image on workstation : Optiplex 3040 the same operation takes 30-40 seconds (8GB RAM - SSD).

    Here are most of the information/tries :

    • BIOS : Legacy Boot Mode
    • BIOS SATA : AHCI Mode
    • Windows Performance Analyzer show me that the smss.exe process takes 65seconds
      > here is the BootCKCL.etl.zip file : https://goo.gl/PvdXeg
      > here is my detailed Windows Perf Analyzer : 300MB zip/3GB unzipped : https://goo.gl/XHD4FNImage
    • Event-Log Diagnostics-Performance - Event 100 gives me
      BootSmssInitTime : 65552 (ms)
    • boot in safe mode is very quick (30 sec)
    • boot in normal mode, disabling the non-Microsoft services, disabling Startup application still spend 60sec on "Starting Windows" step.
    • SSD trim is enabled
    • fsutil : C: not set as dirty
    • resizing pagefile.sys from auto (8GB) to static 2GB
    • disabling hybernation mode (powercfg -h off)
    • disabling system protection / shadow copy stuff
    • removing hidden non used devices
    • removing+clearing McAfee VSE (soft+agent)
    • performing CCleaner (registry+file clearing)
    • issue appear whatever BitLocker is enabled or not
    • no other USB devices connected (issue appear when USB mouse is connected or not)
    • prefetch enabled (same if disabling)
    • sfc /scannow not found anything wrong
    • chkdsk found some entries to fix but not solve the delay
    • HKLM\SYSTEM\CurrentControlSet\Control\Session Manager>BootExecute (MULTI_SZ) = autocheck autochk *
      > same issue even if cleared
    • Power Strategy : Performance Mode
    Wednesday, June 01, 2016 12:42 PM

All replies

  • Thanks for moving it here.

    I have subscribed and have pinged some resources to see if we cant get you some help.

    I cant download the ETL file as I am on a mobile device that is metered.  Will see if I can get to it when I go online via wifi.

    Do you have RDP loaded?  Is there any sort of authentication involved? 


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, June 01, 2016 12:53 PM
    Moderator
  • We can enable TeamViewer session if you want
    Wednesday, June 01, 2016 1:19 PM
  • Unfortunately because I am on a metered connection I cant currently.  I will see if I can get to the WPR trace when I get back home. 

    My guess is there is some sort of authentication going on before it will let the other processes start.  I have seen Citrix do this same thing in a couple of WPR traces.  (just a guess)


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, June 01, 2016 1:29 PM
    Moderator
  • Any one?
    Monday, June 06, 2016 7:33 AM
  • Hi xponux,

    According to your description, I suggest that we could try disconnect the power and remove battery. Then please open the computer by connect cable to check. Also we could update the driver to the latest version from the manufacturer official website. In safe mode, click on the start menu and type msconfig, then enter. Select Diagnostic mode to check if the problem insists.

    Hope it will be helpful to you


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 15, 2016 9:06 AM
    Moderator