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Workflow to send an email to IT for each modification RRS feed

  • Question

  • Hi,

    Is it possible to create a workflow to send an email for each entries under History tab for an Incident (with the specific values)?

    If YES...HOW?

    And can we get in an email the previous value and the new one when there is an modification ?

    Thank you for your help.

    Johann

    Monday, January 24, 2011 1:33 PM

Answers

  • Hello,

    I would like to do the same as HugeusDePayns. When a configuration item is changed (e.g. computers). You can see the changes under the history tab. I also would like to send an email with the old and the new value.

    Patrick

     

    Update: I am trying to solve the problem using Opalis.

    • Marked as answer by PJohann Thursday, December 13, 2012 2:39 PM
    Tuesday, February 1, 2011 8:35 AM

All replies

  • Hello! I have the question similar this. I would like to create e-mail notification when I request additional information from affected user by clicking link Request User Input at the right action panel and entering some question. While this action incident status changes from active to pending and log was been added to history tab and action log field automatically.

    I created workflow with following settings:

    1) Check for events - When an incident is updated

    2) Changes from - Incident status does not equal Pending

    3) Change to - Incidents status equals Pending

    4) Enable notification - to Affected user with earlier created template.

    But it does not work.

    PS. Other earlier created notifications and workflows work normally.

    Any suggestions?

    Tuesday, February 1, 2011 4:43 AM
  • Hello,

    I would like to do the same as HugeusDePayns. When a configuration item is changed (e.g. computers). You can see the changes under the history tab. I also would like to send an email with the old and the new value.

    Patrick

     

    Update: I am trying to solve the problem using Opalis.

    • Marked as answer by PJohann Thursday, December 13, 2012 2:39 PM
    Tuesday, February 1, 2011 8:35 AM