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The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0x8062ea5d, 0x931a58fc, 0x00000000) RRS feed

  • Question

  • Hi,

     

    I have a machine running Windows XP SP3 on a HP dc7900 machine and it randomly reboots.

    When I look at the event viewer there is a Save Dump with the following error:

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x8062ea5d, 0x931a58fc, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini071911-01.dmp.

     

    Below is the .dmp file debugged:

    Opened log file 'c:\debuglog.txt'
    1: kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    1: kd> .reload;!analyze -v;r;kv;lmnt;.logclose;q
    Loading Kernel Symbols
    ........................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8062ea5d, The address that the exception occurred at
    Arg3: 931a58fc, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    nt!CmpCacheLookup+7f
    8062ea5d 8b47fc          mov     eax,dword ptr [edi-4]

    TRAP_FRAME:  931a58fc -- (.trap 0xffffffff931a58fc)
    .trap 0xffffffff931a58fc
    ErrCode = 00000000
    eax=01cbc81e ebx=931a5b64 ecx=3b9aca07 edx=e2dddf10 esi=00000003 edi=01cbc81e
    eip=8062ea5d esp=931a5970 ebp=931a59a0 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    nt!CmpCacheLookup+0x7f:
    8062ea5d 8b47fc          mov     eax,dword ptr [edi-4] ds:0023:01cbc81a=????????
    .trap
    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x8E

    PROCESS_NAME:  explorer.exe

    LAST_CONTROL_TRANSFER:  from 8062faaa to 8062ea5d

    STACK_TEXT: 
    931a59a0 8062faaa 931a59d0 00000003 931a5b50 nt!CmpCacheLookup+0x7f
    931a5b88 805bf065 00000120 8a864198 89149cb8 nt!CmpParseKey+0x120
    931a5c00 805bba14 00000028 931a5c40 00000040 nt!ObpLookupObjectName+0x119
    931a5c54 80625696 00000000 8a864198 805bc501 nt!ObOpenObjectByName+0xea
    931a5d50 8054167c 00cfe9b4 00020019 00cfe8fc nt!NtOpenKey+0x1c8
    931a5d50 7c90e514 00cfe9b4 00020019 00cfe8fc nt!KiFastCallEntry+0xfc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00cfe93c 00000000 00000000 00000000 00000000 0x7c90e514


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    nt!CmpCacheLookup+7f
    8062ea5d 8b47fc          mov     eax,dword ptr [edi-4]

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  nt!CmpCacheLookup+7f

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrpamp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d00d46f

    FAILURE_BUCKET_ID:  0x8E_nt!CmpCacheLookup+7f

    BUCKET_ID:  0x8E_nt!CmpCacheLookup+7f

    Followup: MachineOwner
    ---------

    eax=01cbc81e ebx=931a5b64 ecx=3b9aca07 edx=e2dddf10 esi=00000003 edi=01cbc81e
    eip=8062ea5d esp=931a5970 ebp=931a59a0 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    nt!CmpCacheLookup+0x7f:
    8062ea5d 8b47fc          mov     eax,dword ptr [edi-4] ds:0023:01cbc81a=????????
    ChildEBP RetAddr  Args to Child             
    931a59a0 8062faaa 931a59d0 00000003 931a5b50 nt!CmpCacheLookup+0x7f (FPO: [Non-Fpo])
    931a5b88 805bf065 00000120 8a864198 89149cb8 nt!CmpParseKey+0x120 (FPO: [Non-Fpo])
    931a5c00 805bba14 00000028 931a5c40 00000040 nt!ObpLookupObjectName+0x119 (FPO: [Non-Fpo])
    931a5c54 80625696 00000000 8a864198 805bc501 nt!ObOpenObjectByName+0xea (FPO: [Non-Fpo])
    931a5d50 8054167c 00cfe9b4 00020019 00cfe8fc nt!NtOpenKey+0x1c8 (FPO: [Non-Fpo])
    931a5d50 7c90e514 00cfe9b4 00020019 00cfe8fc nt!KiFastCallEntry+0xfc (FPO: [0,0] TrapFrame @ 931a5d64)
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00cfe93c 00000000 00000000 00000000 00000000 0x7c90e514
    start    end        module name
    804d7000 806e5000   nt       ntkrpamp.exe Fri Dec 10 00:06:55 2010 (4D00D46F)
    806e5000 80705d00   hal      halmacpi.dll Mon Apr 14 04:31:27 2008 (4802517F)
    92ffd000 9303de00   HTTP     HTTP.sys     Wed Oct 21 03:20:15 2009 (4ADDE33F)
    93318000 93342180   kmixer   kmixer.sys   Mon Apr 14 04:45:07 2008 (480254B3)
    93343000 93365d00   aec      aec.sys      Fri May 25 05:53:32 2007 (4655ED3C)
    93366000 9337a480   wdmaud   wdmaud.sys   Mon Apr 14 05:17:18 2008 (48025C3E)
    934fb000 93507e80   DMusic   DMusic.sys   Mon Apr 14 04:45:00 2008 (480254AC)
    9367b000 93689d80   sysaudio sysaudio.sys Mon Apr 14 05:15:55 2008 (48025BEB)
    936bb000 936c8d00   swmidi   swmidi.sys   Mon Apr 14 04:45:07 2008 (480254B3)
    9385b000 9385d300   uphcleanhlp uphcleanhlp.sys Thu Apr 28 04:58:56 2005 (426FE0F0)
    9396b000 939c2600   srv      srv.sys      Fri Feb 18 00:18:01 2011 (4D5D2009)
    93a3b000 93a67180   mrxdav   mrxdav.sys   Mon Apr 14 04:32:42 2008 (480251CA)
    93b30000 93c0a000   dump_iaStor dump_iaStor.sys Fri Dec 05 07:34:07 2008 (49383EBF)
    944b1000 944c0900   Cdfs     Cdfs.SYS     Mon Apr 14 05:14:21 2008 (48025B8D)
    94f2d000 94f31500   watchdog watchdog.sys Mon Apr 14 04:44:59 2008 (480254AB)
    985cb000 9863a680   mrxsmb   mrxsmb.sys   Sat Apr 30 02:19:41 2011 (4DBAE51D)
    9863b000 98665e80   rdbss    rdbss.sys    Mon Apr 14 05:28:38 2008 (48025EE6)
    98666000 98687d00   afd      afd.sys      Thu Feb 17 00:22:47 2011 (4D5BCFA7)
    98688000 986ad500   ipnat    ipnat.sys    Mon Apr 14 04:57:10 2008 (48025786)
    986ae000 986d5c00   netbt    netbt.sys    Mon Apr 14 05:20:59 2008 (48025D1B)
    986d6000 9872e480   tcpip    tcpip.sys    Fri Jun 20 21:51:09 2008 (485B99AD)
    9872f000 98741600   ipsec    ipsec.sys    Mon Apr 14 05:19:42 2008 (48025CCE)
    999c4000 999cd000   HIDCLASS HIDCLASS.SYS Mon Apr 14 04:45:25 2008 (480254C5)
    999d4000 999dee00   Fips     Fips.SYS     Mon Apr 14 04:33:27 2008 (480251F7)
    999f4000 999fc780   netbios  netbios.sys  Mon Apr 14 04:56:01 2008 (48025741)
    99a04000 99a0c700   wanarp   wanarp.sys   Mon Apr 14 04:57:20 2008 (48025790)
    9d6bd000 9d6c4880   Npfs     Npfs.SYS     Mon Apr 14 04:32:38 2008 (480251C6)
    9d6c5000 9d6c9a80   Msfs     Msfs.SYS     Mon Apr 14 04:32:38 2008 (480251C6)
    9e6cb000 9e6f0700   savonaccesscontrol savonaccesscontrol.sys Thu Sep 09 02:51:22 2010 (4C87BF0A)
    9e705000 9e707880   hidusb   hidusb.sys   Mon Apr 14 04:45:27 2008 (480254C7)
    9e711000 9e713f00   ws2ifsl  ws2ifsl.sys  Sat Aug 18 06:55:58 2001 (3B7D84DE)
    9e719000 9e730300   AEAudio  AEAudio.sys  Sat Jul 14 02:26:10 2007 (4697A7A2)
    9e7d1000 9e7f4a80   portcls  portcls.sys  Mon Apr 14 05:19:40 2008 (48025CCC)
    9e7f5000 9e84c000   ADIHdAud ADIHdAud.sys Wed May 14 04:33:18 2008 (4829DEEE)
    a10e8000 a10f6b00   drmk     drmk.sys     Mon Apr 14 04:45:12 2008 (480254B8)
    a13f0000 a13f2280   rasacd   rasacd.sys   Sat Aug 18 06:55:39 2001 (3B7D84CB)
    a165b000 a1669880   usbhub   usbhub.sys   Mon Apr 14 04:45:36 2008 (480254D0)
    a1da8000 a1dad200   vga      vga.sys      Mon Apr 14 04:44:40 2008 (48025498)
    a1db0000 a1db6180   HIDPARSE HIDPARSE.SYS Mon Apr 14 04:45:22 2008 (480254C2)
    a1dc0000 a1dc5e00   savonaccessfilter savonaccessfilter.sys Thu Sep 09 02:50:58 2010 (4C87BEF2)
    a20b2000 a20b4900   Dxapi    Dxapi.sys    Sat Aug 18 06:53:19 2001 (3B7D843F)
    a211a000 a211d900   ndisuio  ndisuio.sys  Mon Apr 14 04:55:57 2008 (4802573D)
    a2146000 a2149900   kbdhid   kbdhid.sys   Mon Apr 14 04:39:47 2008 (48025373)
    a2152000 a2154f80   mouhid   mouhid.sys   Sat Aug 18 06:47:57 2001 (3B7D82FD)
    b8d4e000 b8d7de80   rdpdr    rdpdr.sys    Mon Apr 14 04:32:50 2008 (480251D2)
    b8d7e000 b8d8ee00   psched   psched.sys   Mon Apr 14 04:56:36 2008 (48025764)
    b8d8f000 b8da5680   ndiswan  ndiswan.sys  Thu Apr 24 21:49:55 2008 (481073E3)
    b8da6000 b8dc8700   ks       ks.sys       Mon Apr 14 05:16:34 2008 (48025C12)
    b8dc9000 b8df1000   HDAudBus HDAudBus.sys Fri May 27 01:46:29 2005 (4295EF55)
    b8df1000 b8e14200   USBPORT  USBPORT.SYS  Mon Apr 14 04:45:34 2008 (480254CE)
    b8e15000 b8e3a000   e1k5132  e1k5132.sys  Fri Jun 06 04:58:10 2008 (48483742)
    b8e3a000 b8e4df00   VIDEOPRT VIDEOPRT.SYS Mon Apr 14 04:44:39 2008 (48025497)
    b8e4e000 b940c7a0   igxpmp32 igxpmp32.sys Sat Jun 28 01:46:47 2008 (48650B67)
    b957a000 b9583f00   termdd   termdd.sys   Mon Apr 14 04:38:36 2008 (4802532C)
    b9cb4000 b9cb6780   ndistapi ndistapi.sys Mon Apr 14 04:57:27 2008 (48025797)
    b9cb8000 b9cba280   wmiacpi  wmiacpi.sys  Mon Apr 14 04:36:37 2008 (480252B5)
    b9cc0000 b9cc3d80   serenum  serenum.sys  Mon Apr 14 04:40:12 2008 (4802538C)
    b9d14000 b9d2dc00   Mup      Mup.sys      Thu Apr 21 23:37:43 2011 (4DB03327)
    b9d2e000 b9d5aa80   NDIS     NDIS.sys     Thu Apr 24 21:49:52 2008 (481073E0)
    b9d5b000 b9de7600   Ntfs     Ntfs.sys     Mon Apr 14 05:15:49 2008 (48025BE5)
    b9de8000 b9dfeb00   KSecDD   KSecDD.sys   Wed Jun 24 21:18:40 2009 (4A420B90)
    b9dff000 b9e10f00   sr       sr.sys       Mon Apr 14 04:36:50 2008 (480252C2)
    b9e11000 b9e30b00   fltmgr   fltmgr.sys   Mon Apr 14 04:32:58 2008 (480251DA)
    b9e31000 b9f0b000   iaStor   iaStor.sys   Fri Dec 05 07:34:07 2008 (49383EBF)
    b9f0b000 b9f22900   atapi    atapi.sys    Mon Apr 14 04:40:29 2008 (4802539D)
    b9f23000 b9f48700   dmio     dmio.sys     Mon Apr 14 04:44:45 2008 (4802549D)
    b9f49000 b9f67880   ftdisk   ftdisk.sys   Sat Aug 18 06:52:41 2001 (3B7D8419)
    b9f68000 b9f78a80   pci      pci.sys      Mon Apr 14 04:36:43 2008 (480252BB)
    b9f79000 b9fa6d80   ACPI     ACPI.sys     Mon Apr 14 04:36:33 2008 (480252B1)
    ba0a8000 ba0b1180   isapnp   isapnp.sys   Mon Apr 14 04:36:40 2008 (480252B8)
    ba0b8000 ba0c2580   MountMgr MountMgr.sys Mon Apr 14 04:39:45 2008 (48025371)
    ba0c8000 ba0d4c80   VolSnap  VolSnap.sys  Mon Apr 14 04:41:00 2008 (480253BC)
    ba0d8000 ba0e0e00   disk     disk.sys     Mon Apr 14 04:40:46 2008 (480253AE)
    ba0e8000 ba0f4180   CLASSPNP CLASSPNP.SYS Mon Apr 14 05:16:21 2008 (48025C05)
    ba0f8000 ba103000   sfaudio  sfaudio.sys  Sat Mar 29 04:14:01 2008 (47ED2759)
    ba118000 ba126100   redbook  redbook.sys  Mon Apr 14 04:40:27 2008 (4802539B)
    ba128000 ba130e00   intelppm intelppm.sys Mon Apr 14 04:31:31 2008 (48025183)
    ba138000 ba144880   rasl2tp  rasl2tp.sys  Mon Apr 14 05:19:43 2008 (48025CCF)
    ba148000 ba152200   raspppoe raspppoe.sys Mon Apr 14 04:57:31 2008 (4802579B)
    ba158000 ba163d00   raspptp  raspptp.sys  Mon Apr 14 05:19:47 2008 (48025CD3)
    ba168000 ba170900   msgpc    msgpc.sys    Mon Apr 14 04:56:32 2008 (48025760)
    ba2a8000 ba2b2000   NDProxy  NDProxy.SYS  Wed Nov 03 02:17:02 2010 (4CD02B6E)
    ba2c8000 ba2d1f80   HECI     HECI.sys     Sat Mar 29 06:42:10 2008 (47ED4A12)
    ba2d8000 ba2e7c00   serial   serial.sys   Mon Apr 14 05:15:44 2008 (48025BE0)
    ba2f8000 ba302f00   IFXTPM   IFXTPM.SYS   Mon Dec 17 10:52:42 2007 (4765BA4A)
    ba308000 ba312480   imapi    imapi.sys    Mon Apr 14 04:40:57 2008 (480253B9)
    ba318000 ba327600   cdrom    cdrom.sys    Mon Apr 14 04:40:45 2008 (480253AD)
    ba328000 ba32e180   PCIIDEX  PCIIDEX.SYS  Mon Apr 14 04:40:29 2008 (4802539D)
    ba330000 ba334d00   PartMgr  PartMgr.sys  Mon Apr 14 04:40:48 2008 (480253B0)
    ba378000 ba37d080   usbuhci  usbuhci.sys  Mon Apr 14 04:45:34 2008 (480254CE)
    ba380000 ba387600   usbehci  usbehci.sys  Mon Apr 14 04:45:34 2008 (480254CE)
    ba388000 ba38da00   mouclass mouclass.sys Mon Apr 14 04:39:47 2008 (48025373)
    ba390000 ba396000   kbdclass kbdclass.sys Mon Apr 14 04:39:46 2008 (48025372)
    ba398000 ba399000   fdc      fdc.sys      unavailable (00000000)
    ba3a0000 ba3a4a80   TDI      TDI.SYS      Mon Apr 14 05:00:04 2008 (48025834)
    ba3a8000 ba3ac580   ptilink  ptilink.sys  Sat Aug 18 06:49:53 2001 (3B7D8371)
    ba3b0000 ba3b4080   raspti   raspti.sys   Sat Aug 18 06:55:32 2001 (3B7D84C4)
    ba4b8000 ba4bb000   BOOTVID  BOOTVID.dll  Sat Aug 18 06:49:09 2001 (3B7D8345)
    ba574000 ba577c80   mssmbios mssmbios.sys Mon Apr 14 04:36:45 2008 (480252BD)
    ba5a8000 ba5a9b80   kdcom    kdcom.dll    Sat Aug 18 06:49:10 2001 (3B7D8346)
    ba5aa000 ba5ab100   WMILIB   WMILIB.SYS   Sat Aug 18 07:07:23 2001 (3B7D878B)
    ba5ac000 ba5ad700   dmload   dmload.sys   Sat Aug 18 06:58:15 2001 (3B7D8567)
    ba5b8000 ba5b9280   USBD     USBD.SYS     Sat Aug 18 07:02:58 2001 (3B7D8682)
    ba5bc000 ba5bdf00   Fs_Rec   Fs_Rec.SYS   Sat Aug 18 06:49:37 2001 (3B7D8361)
    ba5be000 ba5bf080   Beep     Beep.SYS     Sat Aug 18 06:47:33 2001 (3B7D82E5)
    ba5c0000 ba5c1080   mnmdd    mnmdd.SYS    Sat Aug 18 06:57:28 2001 (3B7D8538)
    ba5c4000 ba5c5080   RDPCDD   RDPCDD.sys   Sat Aug 18 06:46:56 2001 (3B7D82C0)
    ba5d6000 ba5d7100   swenum   swenum.sys   Mon Apr 14 04:39:52 2008 (48025378)
    ba644000 ba645880   splitter splitter.sys Mon Apr 14 04:45:07 2008 (480254B3)
    ba670000 ba670d00   pciide   pciide.sys   Sat Aug 18 06:51:49 2001 (3B7D83E5)
    ba6d4000 ba6d4d00   dxgthk   dxgthk.sys   Sat Aug 18 06:53:12 2001 (3B7D8438)
    ba6dd000 ba6ddc00   audstub  audstub.sys  Sat Aug 18 06:59:40 2001 (3B7D85BC)
    ba780000 ba780b80   drmkaud  drmkaud.sys  Mon Apr 14 04:45:13 2008 (480254B9)
    ba7fe000 ba7feb80   Null     Null.SYS     Sat Aug 18 06:47:39 2001 (3B7D82EB)
    bf000000 bf011600   dxg      dxg.sys      Mon Apr 14 04:38:27 2008 (48025323)
    bf012000 bf024000   igxprd32 igxprd32.dll Sat Jun 28 01:46:52 2008 (48650B6C)
    bf024000 bf04f000   igxpgd32 igxpgd32.dll Sat Jun 28 01:46:48 2008 (48650B68)
    bf04f000 bf25a860   igxpdv32 igxpdv32.DLL Sat Jun 28 01:48:32 2008 (48650BD0)
    bf25b000 bf562000   igxpdx32 igxpdx32.DLL Sat Jun 28 01:48:47 2008 (48650BDF)
    bf562000 bf5a8e80   ATMFD    ATMFD.DLL    Tue Feb 15 23:56:39 2011 (4D5A7807)
    bf800000 bf9c5d80   win32k   win32k.sys   Fri Jun 03 00:01:55 2011 (4DE797D3)

    Unloaded modules:
    ba2e8000 ba2f5000   i8042prt.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    999e4000 999ef000   p3.sys 
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    a1e6c000 a1e70000   kbdhid.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    a1db8000 a1dbd000   Cdaudio.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    a1f0e000 a1f11000   Sfloppy.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    Closing open log file c:\debuglog.txt

    Thanks

     

    Tuesday, July 19, 2011 3:39 AM