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Outbound Lync Call unconnected call not dropping when answering incoming Lync call RRS feed

  • Question

  • When a Lync user (A) makes an Lync client call to another Lync user (B) that is still ringing, and receives an incoming call from another Lync user (C) and answers it, the experience is as follows:

    The outbound call to B shows "Connecting"

    The incoming call from C shows "Connected"

    The caller (C) can hear the callee (A) saying hello hello

    The callee (A) cannot hear the caller (C) at all, nor can he hear the outbound call (B) ringing.

    Thursday, October 18, 2012 4:03 PM

Answers

  • Hi,

    Try to check firewall or network configuration between users subnets and servers farm , for test get two workstations connected to the same server subnet and test the call to make sure it's not a network issue.

    Regards,

    Ahmed

    Please Mark as Answer if I got you with the solution.

    • Marked as answer by Sean_Xiao Tuesday, October 30, 2012 2:28 AM
    Friday, October 19, 2012 10:55 AM
  • As Ahmed mentioned, it should be a Network issue.

    You can try the "check Audio Quality" on the Lync Client to see if your voice works directly with the server.

    Look at the Lync workload poster for the Voice entreprise needed ports.

    http://www.microsoft.com/en-us/download/details.aspx?id=6797


    regards Holger Technical Specialist UC

    • Marked as answer by Sean_Xiao Tuesday, October 30, 2012 2:28 AM
    Sunday, October 21, 2012 10:00 AM

All replies

  • Hi,

    Try to check firewall or network configuration between users subnets and servers farm , for test get two workstations connected to the same server subnet and test the call to make sure it's not a network issue.

    Regards,

    Ahmed

    Please Mark as Answer if I got you with the solution.

    • Marked as answer by Sean_Xiao Tuesday, October 30, 2012 2:28 AM
    Friday, October 19, 2012 10:55 AM
  • Hi,

    Looks like it is network issue. Please run the Lync Server logging tool on the Lync FE server and get more logs about this issue.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, October 21, 2012 9:48 AM
  • As Ahmed mentioned, it should be a Network issue.

    You can try the "check Audio Quality" on the Lync Client to see if your voice works directly with the server.

    Look at the Lync workload poster for the Voice entreprise needed ports.

    http://www.microsoft.com/en-us/download/details.aspx?id=6797


    regards Holger Technical Specialist UC

    • Marked as answer by Sean_Xiao Tuesday, October 30, 2012 2:28 AM
    Sunday, October 21, 2012 10:00 AM