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Microsoft Word crashes when opening RRS feed

  • Question

  • I cannot open word on my windows 7 computer. when i try to open a document it says "word failed to start correctly last time. starting word in safe mode will help you correct or isolate a startup problem in order to successfully start the program." when i start word in safe mode, it comes up with a grey background in word. when i go back and try to open the same document, it says  "the document caused a serious error the last time it was opened. you may continue opening it or perform data recovery by clicking 'recover data' " No matter which way i continue, word then says word has stopped working and when i try "finding solution online" it doesn't do anything.

    Problem details:

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: WINWORD.EXE
      Application Version: 14.0.7164.5001
      Application Timestamp: 564cb687
      Fault Module Name: KERNELBASE.dll
      Fault Module Version: 6.1.7601.19045
      Fault Module Timestamp: 56258f05
      Exception Code: c06d007e
      Exception Offset: 0000c42d
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      LCID: 1033
      skulcid: 1033

     
    Tuesday, December 15, 2015 4:36 AM

Answers

  • Hi,

    Does this issue happen if we just start the Word program without opening a document? If Word doesn't crash when opening just the program, please also try opening a document via File > Open to see if you can open a document successfully.

    Have you tried deleting the Word Data registry subkey? Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, it rebuilds the Word Data registry key by using the default settings.

    Note When you delete the Word Data registry subkey, Word resets several options to their default settings. Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry before you modify it.

    We can find the Word Data registry subkey from the following path:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data

    In addition, I'm afraid this is not an Office problem as KERNELBASE.dll is a system file. Please follow the instructions in the following Kb article to repair missing or corrupted system files and then test the issue again:

    https://support.microsoft.com/en-us/kb/929833

    We can also testing with a new Windows user profile to see if this issue continues.

    Hope this helps.

    Regards,

    Steve Fan
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Wednesday, December 16, 2015 2:08 AM
    Moderator

All replies

  • Have you tried repairing the Office installation (via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?

    Cheers
    Paul Edstein
    [MS MVP - Word]

    Tuesday, December 15, 2015 6:23 AM
  • Yes I have
    Wednesday, December 16, 2015 1:22 AM
  • Hi,

    Does this issue happen if we just start the Word program without opening a document? If Word doesn't crash when opening just the program, please also try opening a document via File > Open to see if you can open a document successfully.

    Have you tried deleting the Word Data registry subkey? Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, it rebuilds the Word Data registry key by using the default settings.

    Note When you delete the Word Data registry subkey, Word resets several options to their default settings. Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry before you modify it.

    We can find the Word Data registry subkey from the following path:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data

    In addition, I'm afraid this is not an Office problem as KERNELBASE.dll is a system file. Please follow the instructions in the following Kb article to repair missing or corrupted system files and then test the issue again:

    https://support.microsoft.com/en-us/kb/929833

    We can also testing with a new Windows user profile to see if this issue continues.

    Hope this helps.

    Regards,

    Steve Fan
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Wednesday, December 16, 2015 2:08 AM
    Moderator