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IE 11 Crash on Windows 10: Faulting module name: uxtheme.dll RRS feed

  • Question

  • We have been having a lot of users complain about IE 11 crashing multiple times a day. We currently think this is only affecting our 1809 computers and not our LTSB 2016 computers, but still trying to confirm. 

    Any help appreciated!

    Here is info from IE crash dumps and the event log from around the time of the crash. 

    Event log:

    Faulting application name: iexplore.exe, version: 11.0.17763.1, time stamp: 0x30cbb117
    Faulting module name: uxtheme.dll, version: 10.0.17763.1, time stamp: 0x4b037c22
    Exception code: 0xc0000420
    Fault offset: 0x0000000000014a0c
    Faulting process id: 0x2190
    Faulting application start time: 0x01d4cd1ca1d97b7d
    Faulting application path: C:\Program Files\internet explorer\iexplore.exe
    Faulting module path: C:\windows\system32\uxtheme.dll
    Report Id: 26c0cf46-922b-45be-8747-bd107028d477
    Faulting package full name: 
    Faulting package-relative application ID: 

    Crash Dump Error:

    In iexplore.exe.8592.dmp the assembly instruction at uxtheme!ClassicGetSystemMetricsForDpi+44 in C:\Windows\System32\uxtheme.dll from Microsoft Corporation has caused an unknown exception (0xc0000420) on thread 27

    Crash Dump CrashHangAnalysis:

    Type of Analysis Performed   Combined Crash/Hang Analysis
    Machine Name   Blah
    Operating System   Unexpected
    Number Of Processors   6
    Process ID   8592
    Process Image   C:\Program Files\internet explorer\iexplore.exe
    Command Line   "C:\Program Files\internet explorer\iexplore.exe" https://Redacted/redacted
    System Up-Time   00:00:00
    Process Up-Time   04:00:40
    Processor Type   X64
    Process Bitness   64-Bit


    Monday, February 25, 2019 10:07 PM

All replies

  • Just an FYI, it looks like others are having this issue too. and a possible MS hotfix? anyone have any info on that? 

    https://community.spiceworks.com/topic/2178582-internet-explorer-closing-unexpectedly?page=1#entry-8238714


    • Edited by Jaybird283 Tuesday, February 26, 2019 3:03 PM
    Tuesday, February 26, 2019 3:02 PM
  • Can you provide a few of the actual crash dumps, such as iexplore.exe.8592.dmp, via a public folder on OneDrive or similar site?
    Tuesday, February 26, 2019 4:30 PM
  • I ran this by our security team and they found some sensitive data in the dump so unfortunately i can't share it. maybe a screenshot of the relevant part of the report would help (minus any sensitive info)?


    Tuesday, February 26, 2019 5:39 PM
  • We are having the same issue and I saw the same post it was a know issue and there was a test patch.  Curious if anyone has found a fix yet????
    Thursday, February 28, 2019 6:09 PM
  • Update: I went ahead and did a premier support request with Microsoft and just heard back from them. They are aware of the issue and looking at it. They do not have a fix at this time. 
    Friday, March 1, 2019 9:44 PM
  • Is there any solution or info? After installing newest actualizations of Windows IE still crash. :-(
    Thursday, March 28, 2019 2:32 PM
  • We are having this issue as well. we need IE11 for a web application we use.

    only happens on windows 10 build 1809 for now. we also have windows 10 build 1803 that works fine in our environment.

    we did try to uninstall and re-install IE11 through the windows features but the problem still persists.

    Wednesday, April 3, 2019 3:45 PM
  • I think the spiceworks peeps got a solution.
    • Edited by konigstiger Wednesday, April 3, 2019 4:24 PM
    Wednesday, April 3, 2019 4:24 PM