msn problem RRS feed

  • Question

  • i can't sign in my messenger
    Saturday, October 22, 2011 5:30 PM


  • Hi,


    First, please try following steps to troubleshot this issue:


    1. Ensure that msnmsgr.exe and wlcomm.exe is completely shut down

    a. Go to Task Manager (press Ctrl + Alt + Delete Key to bring up the Task Manager option)

    b. Go to Processes tab and look for msnmsgr.exe and wlcomm.exe program

    c. If running, right click on the .exe files and select End process

    2. Change the Microsoft Windows Explorer settings

    a. Go to Start, Run, Type explorer and click OK

    b. On the Tools menu, click Folder Options in Windows XP

    Organize and Folder and Search options in Windows Vista or Windows 7

    c. On the View tab, go the advanced settings list

    d. Select Show hidden files and folders under Hidden Files and Folders

    e. Clear the Hide extensions for known file types check box

    f. Click Ok to close the Folder Options window


    3. Follow the steps below to delete the Contacts cache:

    a. Go to Start, click on Computer
    b. Browse to the location:
    C:\Users\<Windows logon name>\AppData\Local\Microsoft\Windows Live\Contacts
    c. Look for the folder which has your email address For example:
    test@hotmail.com and delete it

    Notice: Only delete the folder which has your email address. If you delete other items in the Contacts folder they cannot be recovered.


    4. Re-launch Windows Live Messenger and try to Sign-In again


    Please refer:



    Also please disable all the security software on your machine and make sure the data and time setting on your computer are correct. Then check this problem again.

    How to verify if the date and time settings on your computer are correct.


    Based on my knowledge, Windows Live Messenger would provide  a popup message when sign in failure. Please understand more detail information could make this problem more clearly. You may post the error message here.


    Also you may contact Windows Live Messenger support for this issue:




    If you have further question about this issue, please feel free and let me know.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Tuesday, November 8, 2011 9:42 AM
    Monday, October 24, 2011 9:33 AM