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Data Protection Manager 2010 Error ID: 318 RRS feed

  • Question

  • Hi,

    I've been recieving this error for the last week. It was only one server. and now its two.

    Im using DPM2010 and this server is non domain server.

    Protection agent version:             3.0.7558.0

    Error:     Data Protection Manager Error ID: 318

                    The agent operation failed because DPM was unable to identify the computer account for EESRV1.

    Detailed error code:       No mapping between account names and security IDs was done

    Recommended action:  Verify that both EESRV1 and the domain controller are responding. Then in Microsoft Management Console (MMC), open the Group Policy Object Editor snap-in for the local computer and verify the local DNS client settings in Local Computer Policy\Computer Configuration\Administrative Templates\Network\DNS Client.

     

    I've run setdpmserver.exe, uninstalled the agent and re-attach it. Checked the DCOM settings.

    Any ideas?

    LA

    Thursday, August 19, 2010 7:19 AM

Answers

  • Hello,

    I think that you may be running an earlier version of DPM 2010. Your agent version is 3.0.7558.0.  The release version is 3.0.7696.0.  Not that this would fix your current issue, but you may want to consider upgrading to 7696.

    1.) Make sure that there are no Kerberos or schannel errors in the event logs of the target servers.  If kerberos isn't solid between the target server and the DC then you can loose the secure channel. This in itself can cause a loss of security ID mappings.

    2.) Make sure that the DNS registration is solid for the target computers.
        a.) Make sure they are pointing to the internal DNS server.
       b.) Make sure in the NIC settings that they are configured to "register this connections address in DNS"
       c.) Make sure that the DNS server is set to allow dynamic updates.
       d.) Make sure the DNS server has records listed in the domain zone.

    3.) Make sure the computer account is showing AD.

    4.) On the target computer from a command prompt type:  gpupdate /force 
         Do you get any errors when you do this?

    5.) On the target server can you start the DPMRA service? or does that fail?

    6.) Do the target servers belong to the same OU?

    7.) Any other issues like extremely slow logons, failed logons, access denied when installing programs?

    There are many things that can cause this error but the above is a good place to start.      

    Thanks
    Shane

    Friday, August 20, 2010 2:24 PM

All replies

  • Hello,

    I think that you may be running an earlier version of DPM 2010. Your agent version is 3.0.7558.0.  The release version is 3.0.7696.0.  Not that this would fix your current issue, but you may want to consider upgrading to 7696.

    1.) Make sure that there are no Kerberos or schannel errors in the event logs of the target servers.  If kerberos isn't solid between the target server and the DC then you can loose the secure channel. This in itself can cause a loss of security ID mappings.

    2.) Make sure that the DNS registration is solid for the target computers.
        a.) Make sure they are pointing to the internal DNS server.
       b.) Make sure in the NIC settings that they are configured to "register this connections address in DNS"
       c.) Make sure that the DNS server is set to allow dynamic updates.
       d.) Make sure the DNS server has records listed in the domain zone.

    3.) Make sure the computer account is showing AD.

    4.) On the target computer from a command prompt type:  gpupdate /force 
         Do you get any errors when you do this?

    5.) On the target server can you start the DPMRA service? or does that fail?

    6.) Do the target servers belong to the same OU?

    7.) Any other issues like extremely slow logons, failed logons, access denied when installing programs?

    There are many things that can cause this error but the above is a good place to start.      

    Thanks
    Shane

    Friday, August 20, 2010 2:24 PM
  • Hi All,

    I have faced the same issue with Error id : 318

    Resolution:

    1. Someone changed IP Address of Non-work group computer and our DPM host file has old entry, so changed that one.

    2. open cmd prompt with admin rights in non-windows computer where we have installed agent manually,


    C:\program files\Microsoft Data Protection Manager\DPM\bin>SetDPMServer.exe -dpmservername DPMHOSTNAME -isnondomainserver -username DPMACC1 

    Note:    aDPMHOSTNAME and Username should be in caps

                 b. Username should be unique, it is created when we run command, so don't create it  

                     manually.

                  Set new password and confirm password in above SetDPMServer.exe command 


    3. Open DPM Powershell in DPM 2012 Sp1 Server and run attach-nondomainserver.ps1


    Kirpal Singh


    Wednesday, November 6, 2013 5:06 AM