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Can't login to domain account "The password is incorrect. Try again", but credentials are correct

    Question

  • I have this very strange problem with my newly installed Windows 8.1 laptop, which is joined to the domain. When the logon screen appears I'm not able to log on with my credentials, the domain\username as shown are correct, but when I give my credentials I get the error "The password is incorrect. Try again". 

    I am certain that the credentials are just fine, if I choose the option sign in with different user and I use the same domain account with the same credentials it will log on into my account.

    I tried to remote the computer form the domain and rejoin the computer again, but no luck. Does anyone has a solution for this? 

    Monday, May 19, 2014 2:48 PM

Answers

  • When I choose different user and login with my account, it will logon normally. When I restart my computer it will show the last logged in account, so when I give my credentials I get the error again; "The password is incorrect. Try again".

    What do you mean "choose different user and login with my account"? Do you mean logon to the account in another PC or just click "another user"?

    Have you tried to logon to the domain account in another pc, then change the password, then test this issue again.


    Yolanda Zhu
    TechNet Community Support

    Tuesday, May 20, 2014 5:04 AM
    Moderator

All replies

  • Appears you are attempting a local logon which you don't have a local account for. Usually hitting the back arrow to locate the tile with your domain listed below the area where you define your credentials will solve it. You shouldn't need to login with domain\user. The appropriate domain should be listed.

    .bill


    Regards, Bill Moore @BMooreAtDell

    Monday, May 19, 2014 4:52 PM
  • Thank you for your reply, I'm pretty sure i'm attempting a domain logon. I know what you mean, the appropriate domain is listed.

    When I choose different user and login with my account, it will logon normally. When I restart my computer it will show the last logged in account, so when I give my credentials I get the error again; "The password is incorrect. Try again".

    When I do this with another domain account, there is no problem. I tried to reset the local profile of this account, but it did not solve anything. 

    Monday, May 19, 2014 7:46 PM
  • When I choose different user and login with my account, it will logon normally. When I restart my computer it will show the last logged in account, so when I give my credentials I get the error again; "The password is incorrect. Try again".

    What do you mean "choose different user and login with my account"? Do you mean logon to the account in another PC or just click "another user"?

    Have you tried to logon to the domain account in another pc, then change the password, then test this issue again.


    Yolanda Zhu
    TechNet Community Support

    Tuesday, May 20, 2014 5:04 AM
    Moderator
  • I meant just click "other user" on the "problem" laptop. I did not try another pc, because I could login to the laptop just fine if I click "other user". I will try and see if this helps, thanks.
    Tuesday, May 20, 2014 3:59 PM
  • Chewbacca35,

    Were you able to confirm whether or not the solution you were going to test worked? Please let us know!

    Mike

    Windows Outreach Team – IT Pro

    Friday, May 30, 2014 7:45 PM
    Moderator
  • Hi @all,

    I`ve got the same Problem with different users in a Domain.

    The Hotfix mentioned in http://blogs.technet.com/b/askds/archive/2014/07/23/it-turns-out-that-weird-things-can-happen-when-you-mix-windows-server-2003-and-windows-server-2012-r2-domain-controllers.aspx?pi168909=5#pi168909=7 doesn't fix my Problem.

    Any ideas??

    Best Regards,

    Dirk

    Thursday, October 22, 2015 12:34 PM
  • I've got it:

    In my case it has been a configured GPO. "Looking for Drivers at WSUS first, then at MS" must not be configured!

    Thanks MS Support!

    Regards,

    Dirk

    • Proposed as answer by Dirk Suri Thursday, March 17, 2016 12:44 PM
    Thursday, March 17, 2016 12:44 PM