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Database inconsistency? RRS feed

  • Question

  • Hi 

    We have been working for just over a month on SCSM2012 and all of a sudden certain templates I created for Service Requests that are related to service offerings displayed on the SSP are no longer usable. The SCSM console crashes each time I try to open one of the 3 templates. I created new templates and then everything works fine.

    I can also not delete the old templates and I get the error below. It would seem to be some kind of corruption in a management pack?

    -------

    Date: 15/06/2012 10:53:14
    Application: System Center Service Manager
    Application Version: 7.5.1561.0
    Severity: Error
    Message: An error was encountered while running the task.

    : Verification failed with 1 errors:
    -------------------------------------------------------
    Error 1:
    Found error in 1|ServiceManager.ServiceRequest.Configuration|1.0.0.0|Offeringdaa5999e25d2496986c18021734cf57d|3|RequestOffering with message:
    Cannot locate 1|ServiceManager.ServiceRequest.Configuration|1.0.0.0|ObjectTemplate.db5de488c42b42a8be1390f859ee9cb3||.
    : Cannot find ManagementPackElement [Type=ManagementPackObjectTemplate, ID=ObjectTemplate.db5de488c42b42a8be1390f859ee9cb3] in management pack ManagementPack:[Name=ServiceManager.ServiceRequest.Configuration, KeyToken=, Version=7.5.1561.0].

    -------------------------------------------------------


    : Cannot locate 1|ServiceManager.ServiceRequest.Configuration|1.0.0.0|ObjectTemplate.db5de488c42b42a8be1390f859ee9cb3||.

    : Cannot find ManagementPackElement [Type=ManagementPackObjectTemplate, ID=ObjectTemplate.db5de488c42b42a8be1390f859ee9cb3] in management pack ManagementPack:[Name=ServiceManager.ServiceRequest.Configuration, KeyToken=, Version=7.5.1561.0].

    -------------------------

    Any suggestions on how to resolve this?

    Friday, June 15, 2012 9:01 AM