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Weird Outbound calling issue RRS feed

  • Question

  • Lync server 2010/ Lync 2010 client / Audiocodes Gateway and Avaya PBX.

    Lync infra is all up to date.   Not sure where the issue is related but here we go:

    User exist in AD, but is not configure for Lync.  User had a DID.

    From a  lync client 2010 :

    • If I dial the user extension (3307)  it translate the number to DID :  +1xxx6623307  All good
    • If I dial the DID : xxx6623307  all is good
    • If I dial the DID with the 1 :   1xxx6623307 all is good

    but If I select the WORK phone number in Lync 2010 :  You can see in the screen shoot, it will try +1xxx6623307 x3307

    And the CALL will fail.

    In AD, user WORK number attribute is configured with only the 4 digit extension : 3307

    Any hints?

    regards



    • Edited by EQ23 Wednesday, January 29, 2014 4:27 PM
    Wednesday, January 29, 2014 4:03 PM

Answers

  • It seems a synchronization issue.

    What is your normalization rule in Company_Phone_Number_Normalization_Rules.txt for extersion 3307?

    Check which phone number is the right number should be normalized first.


    Lisa Zheng
    TechNet Community Support


    • Edited by Lisa.zheng Friday, January 31, 2014 9:09 AM
    • Marked as answer by Lisa.zheng Friday, February 7, 2014 11:23 AM
    Friday, January 31, 2014 9:09 AM
  • verify your address book configuration with Get-CsAddressBookConfiguration, Then run set-CsAddressBookConfiguration -IgnorgenericRules $TRUE

    http://technet.microsoft.com/en-us/library/gg412784.aspx

    Also you can refer below link

    http://blog.schertz.name/2010/09/lync-2010-address-book-normalization/


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer".
    • Marked as answer by Lisa.zheng Friday, February 7, 2014 11:23 AM
    Saturday, February 1, 2014 8:14 PM

All replies

  • I think you should try to configure your Company_Phone_Number_Normalization_Rules.txt file.

    It should go to your lync share to 1-WebServices-18\ABFiles\ folder.

    The text of that file should be something like:

    #
    # dddd
    #
    
    #(\d{4})
    #+1xxx662$1
    
    (\d{4})
    +1xxx662$1
    
    Just replace xxx with your numbers.

    Make sure that there are no spaces after the text in each line.



    Please “Vote As Helpful” and/or “Mark As Answer” if this post helped you.

    Wednesday, January 29, 2014 5:27 PM
  • Hi Igor,

    My Company_Phone_Number_Normalization_Rules.txt  is already populated.

    another weird thing.

    I tried with a Lync 2013 client and I see the cirect entry for the Work Number of the person : 3307

    But with Lync 2010 client it still show +1xxx6623307 x3307

    Anyone have noticed  this?

    Wednesday, January 29, 2014 7:43 PM
  • It seems a synchronization issue.

    What is your normalization rule in Company_Phone_Number_Normalization_Rules.txt for extersion 3307?

    Check which phone number is the right number should be normalized first.


    Lisa Zheng
    TechNet Community Support


    • Edited by Lisa.zheng Friday, January 31, 2014 9:09 AM
    • Marked as answer by Lisa.zheng Friday, February 7, 2014 11:23 AM
    Friday, January 31, 2014 9:09 AM
  • verify your address book configuration with Get-CsAddressBookConfiguration, Then run set-CsAddressBookConfiguration -IgnorgenericRules $TRUE

    http://technet.microsoft.com/en-us/library/gg412784.aspx

    Also you can refer below link

    http://blog.schertz.name/2010/09/lync-2010-address-book-normalization/


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer".
    • Marked as answer by Lisa.zheng Friday, February 7, 2014 11:23 AM
    Saturday, February 1, 2014 8:14 PM