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Upload button gives error in a document library RRS feed

  • Question

  • Hi,

    I have a document library and i wanted to upload a file to it. There are some files and folders present. When I click the Upload Button Drop down menu, it gives me 2 options

    1. Upload Document
    2. Upload Multiple Documents

    If I'm in the root and I need to upload a file its perfect with no errors. But then if I had a folder inside the document library called ABC and I go in it and then click on upload the windows explorer gives me an error 500 number (12217). This error only happens if the user is not on the company network and uses the outside internet to connect to the company intranet.

    This error is thrown for all the sites and their subsite.

    Please let me know if there is a walkaround this error

    Thanks

    Leroy M

    Thursday, May 12, 2011 2:43 PM

Answers

  • do you use any firewalls? if yes - turn them off temporary and try to reproduce the error. I remember the case when MS ISA server added some non-standard http headers and it prevented upload of documents with unclear error. It was something similar to your case.
    Blog - http://sadomovalex.blogspot.com
    CAML via C# - http://camlex.codeplex.com
    • Marked as answer by David HM Friday, May 20, 2011 1:35 AM
    Tuesday, May 17, 2011 6:56 PM

All replies

  • Hi Leroy,

    Please describe the exact error.

    Are you using any host header for internet site ? is there any AAM settings configured for the site ?

    If yes then what if you browse the site with the host header inside company network ?


    Warm Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/
    Thursday, May 12, 2011 7:41 PM
  • Hi Pratik

    Thanks for the reply. Yes we are using the same host header on the intranet and internet

    Monday, May 16, 2011 5:41 AM
  • are there any errors in event viewer or Sharepoint logs? Also when this error occurs: when you select file in the Browse dialog or immediately after you click Upload button?
    Blog - http://sadomovalex.blogspot.com
    CAML via C# - http://camlex.codeplex.com
    Monday, May 16, 2011 12:46 PM
  • nope no errors in the log. this error comes immediately when I click the upload button when im inside the folder ABC and not at the root level
    Monday, May 16, 2011 1:03 PM
  • Hi,

    With the decription provided by you, it seems to be a network related issue rather than a sharepoint.

    To use windows explorer integrated windows authentication is required. please check this.

    Also check if webclient services is running or not.

    Hope this will help you.

    Thanks

    Rahul Rashu

    Monday, May 16, 2011 1:25 PM
  • Hello Rahul,

    Im not using the explorer view just the normal upload button.

    Normally when the upload button is clicked, another page gets displayed wherein you need to click on the browse button to view the files.

    This all works if im in the root of the document library and am uploading the file. if there is a folder inside it for e.g ABC then when I hit the upload button, it gives me the error (500) 12217.

    This is quite odd and I have checked it in all the sites and the subsites and its giving me the same problem

    Regards

    Leroy

    Monday, May 16, 2011 1:35 PM
  • Hi Leroy,

    As per description it seems on Intranet you do not get any error while uploading a document.

    Please check your AAM settings under Central Admin > Operations 


    Warm Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/
    Monday, May 16, 2011 1:46 PM
  • do you use any firewalls? if yes - turn them off temporary and try to reproduce the error. I remember the case when MS ISA server added some non-standard http headers and it prevented upload of documents with unclear error. It was something similar to your case.
    Blog - http://sadomovalex.blogspot.com
    CAML via C# - http://camlex.codeplex.com
    • Marked as answer by David HM Friday, May 20, 2011 1:35 AM
    Tuesday, May 17, 2011 6:56 PM
  • Hi All,

    Thanks the error was resolved with the help of the IT guys. Thanks Sadomovalex

    Regards

    Leroy M

    Tuesday, May 31, 2011 6:35 AM