Notifications E-mail RRS feed

  • Question

  • Dears,

    Can someone show me how to configure e-mail for service manager, I tried to configure it in Administration - Notifications - Channels. I have also add notification template for certain incident templates. But no e-mail is being sent.

    Please I need the exact way to enable service manager to send e-mails.


    Monday, October 22, 2012 1:30 PM

All replies

  • Perhaps it is a "Relay" issue.

    Have you tried to create a telnet sessions from the Service Manager to the Exchange Server.

    Open telnet and make a connection on port 25.


    this will let you know if Service Manager is allowed to relay e-mail. it might be that.


    As long as you learn something new every day, the day is not wasted.

    Tuesday, October 23, 2012 12:04 PM
  • Hi,

    I agree with Fletcher. This seems like "Allow Relay" is not enabled on your Exchange server for the Service Manager server.

    Have you had a chance to look at this yet?

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    Thursday, October 25, 2012 3:27 AM
  • Check the workflow status for the subscriptions you are sending and paste any error messages there and in the event log
    Saturday, October 27, 2012 9:13 PM