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  • i cannot reply to messages

    Hi Keleb,

    Is there any error when you reply messages? Does the issue happen to all incoming message when replying them? Please confirm if you can send new messages for these senders in Outlook.

    It is better to provide more detailed situation about your issue. General suggestion, please create a new Outlook Profile and setup this account in new Profile to have a try:

    Go to Control Panel > Mail > Show Profiles > Add, then setup this problematic account in new profile. Set "When starting Microsoft Outlook, use this profile: Prompt for a profile to be used". Use this new profile and confirm if the issue can be fixed.


    Winnie Liang

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    Wednesday, April 12, 2017 2:15 AM