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how to over come the blue screen error in pc in window 7 RRS feed

  • Question

  • Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.2
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1e
      BCP1: FFFFFFFFC0000005
      BCP2: FFFFF8800117B7C1
      BCP3: 0000000000000000
      BCP4: FFFFFFFFFFFFFFFF
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\103012-29296-01.dmp
      C:\Users\dell\AppData\Local\Temp\WER-40435-0.sysdata.xml
    Monday, October 29, 2012 7:46 PM

Answers

  • Hi,


    According to the error code 1e, you can refer to Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Test the issue in Safe Mode

    2. Update all the drivers

    3. Update BIOS


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Monday, November 5, 2012 8:32 AM
    Wednesday, October 31, 2012 3:12 AM

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