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About Windows 7 Shutdown Problem RRS feed

  • Question

  • Some time when i shutdown my computer it does not shutdown Successfully. its Stay on the shutdown screen ... Help Me plz. ??? 

    Monday, January 27, 2014 9:15 AM

Answers

  • Hi,

    Is there any error message while you shutdown?

    Locate to event logs to find more clues and upload them.

    In my view, there are many factors causing this issue, such as backgroud apps and

    services, operational devices,etc.

    To exclude external factors, please make sure all apps are closed and plug out all external devices.

    Also, you can attempt to trace windows 7 shutdown with Windows Performance Tools Kit (WPT).

    http://www.msfn.org/board/topic/140247-trace-windows-7-bootshutdownhibernatestandbyresume-issues/

    upload .etl file.


    Andy Altmann
    TechNet Community Support


    • Edited by 暁北 Wednesday, January 29, 2014 2:47 AM
    • Marked as answer by Karen Hu Wednesday, February 5, 2014 3:26 PM
    Wednesday, January 29, 2014 2:46 AM