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Black Screen of Death RRS feed

  • Question

  • Okay i've been searching around yea...

    My girlfriend has a very bad problem with her computer now. It's called a Black Screen of Death (KSOD)

    Apparently this is associated with Vista Premium and Dell computers.

    When she turns her computer on it starts up fine. The Lil green vista bar comes up and such. But after that no start up noise. No nothing just pitch black. You can see your mouse cursor though


    - Tried the methods that were listed on this site : http://thebackroomtech.com/2008/12/30/fix-for-windows-vista-black-screen-of-death-aka-ksod/
    -Tried Ctrl+Alt+Del
    -For some reason she can't system restore. She has no save points or they were deleted
    -Dumb Dell didn't include the vista CD
    -No keyboard commands work when the black screen pops up.
    -Tried pulling out all of the plugs and put them back in
    This happened when she just got finished installing a game called Project Torque. Graphically dependant game, and I heard it might be driver card issues. but I doubt it.

    If anyone knows how to format without the vista disk. I will be GRATEFUL!

    If anyone else has any ideas. or can search up some more information. please do.
    It's really making her sad and such. And I can't even think of waiting for her to get it fix by a professional.

    Any help is needed....
    Thank you for your time <3...
    Monday, July 20, 2009 10:15 PM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    Regarding this kind of issue, you need to perform a reinstallation. For more information, please refer to the following website.

     

    When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen

    http://support.microsoft.com/kb/946532

     

    By the way, if you don't own a Windows Vista Recovery disc, you can download the ISO file at the supplied link, and make a Bootable Disk from it. For detail information, please visit the following website:

     

    http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/   

     

    Note: We provide this link for references, Microsoft doesn't control and guarantee the security and index information. There may be some changes without notice.

     

    Hope this helps. Thanks.

    Wednesday, July 22, 2009 5:54 AM
    Moderator