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Blue Screen that I just cant figure out. RRS feed

  • Question

  • Need some help diagnosing my blue screen issue.  MSI Laptop 2670qm NvidiaGTX570m 12gbDDR3 twin750GB configure to RAID0.

    I have uploaded my bluescreen DMP files here.  Could someone please take a look and tell me what driver is causing this?  I have rebuilt this laptop multiple times now (complete reformat I mean), and I'm still getting the same errors.  Take a look and see what you think.  Hope its not hardware.

    https://skydrive.live.com/redir?resid=36FE5573C311A3B5!114

    Thanks in advance.

    Wednesday, September 19, 2012 4:30 PM

Answers

  • Need some help diagnosing my blue screen issue.  MSI Laptop 2670qm NvidiaGTX570m 12gbDDR3 twin750GB configure to RAID0.

    I have uploaded my bluescreen DMP files here.  Could someone please take a look and tell me what driver is causing this?  I have rebuilt this laptop multiple times now (complete reformat I mean), and I'm still getting the same errors.  Take a look and see what you think.  Hope its not hardware.

    https://skydrive.live.com/redir?resid=36FE5573C311A3B5!114

    Thanks in advance.

    081312-28860-01.dmp

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
    Arg2: fffff900c2b16000, The pool pointer being freed.
    Arg3: 00000000000079e0, The number of bytes allocated for the pool block.
    Arg4: 0000000000d779e0, The corrupted value found following the pool block.

    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x19_21
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80003306100
    GetUlongFromAddress: unable to read from fffff800033061c0
     fffff900c2b16000 
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff800032019b2 to fffff800030d71c0
    STACK_TEXT:  
    fffff880`057ec508 fffff800`032019b2 : 00000000`00000019 00000000`00000021 fffff900`c2b16000 00000000`000079e0 : nt!KeBugCheckEx
    fffff880`057ec510 fffff960`000c9405 : fffff900`c2a073e0 fffff900`c2a073e0 00000000`64667454 fffff900`00000000 : nt!ExDeferredFreePool+0xfaa
    fffff880`057ec5c0 fffff960`00340048 : fffff880`057ec710 00000000`00000000 fffffa80`00000050 00000000`00000000 : win32k!EngFreeMem+0x21
    fffff880`057ec5f0 fffff960`00307216 : fffff960`0033ffd4 fffff880`057ec710 fffff900`c2237fb0 04d46eb0`04d0d910 : win32k!ttfdSemDestroyFont+0x74
    fffff880`057ec620 fffff960`0030544a : fffffa80`0ea3c990 fffff880`057ec720 fffff880`057ec780 fffff880`057ec990 : win32k!PDEVOBJ::DestroyFont+0xf2
    fffff880`057ec690 fffff960`00129207 : fffffa80`0ea3c990 fffff900`c2a073e0 fffff900`c008a010 3d02d499`00000000 : win32k!RFONTOBJ::vDeleteRFONT+0x4a
    fffff880`057ec700 fffff960`00128c33 : fffff900`c2a073e0 fffff880`057ec7a0 fffff900`c2a073e0 fffff880`057ec990 : win32k!RFONTOBJ::bMakeInactiveHelper+0x427
    fffff880`057ec780 fffff960`0012a1ec : ffffffff`c0bbca30 00000000`00000000 fffff880`057ec990 fffff880`057ec9e0 : win32k!RFONTOBJ::vMakeInactive+0xa3
    fffff880`057ec820 fffff960`000fb069 : 00000000`00000000 fffff960`00177816 00000c7b`00000000 00000000`00000002 : win32k!RFONTOBJ::bInit+0x1ec
    fffff880`057ec940 fffff960`000fafff : 00000000`00000000 fffff880`057ecb60 00000000`00000000 04cc39dc`04cc3a24 : win32k!ulGetFontData2+0x31
    fffff880`057ec9b0 fffff960`000faed1 : 00000000`ffffffff 00000000`ffffffff fffffa80`0ea3ccb0 fffff960`0017690e : win32k!ulGetFontData+0x7f
    fffff880`057eca00 fffff800`030d6453 : 00000000`41010c7b fffffa80`0fe13b50 00000000`0008e328 00000000`00000000 : win32k!NtGdiGetFontData+0x4d
    fffff880`057eca70 00000000`73a60b4a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0008e308 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73a60b4a
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    win32k!EngFreeMem+21
    fffff960`000c9405 4883c420        add     rsp,20h
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  win32k!EngFreeMem+21
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: win32k
    IMAGE_NAME:  win32k.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fd6b298
    FAILURE_BUCKET_ID:  X64_0x19_21_win32k!EngFreeMem+21
    BUCKET_ID:  X64_0x19_21_win32k!EngFreeMem+21
    Followup: MachineOwner
    ---------------------------------------------------------------------------------------------------------------------

    Bug Check 0x19 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx

    These actions might prevent an error like this from happening again:

      • Download and install updates and device drivers for your computer from Windows Update.
      • Scan your computer for computer viruses.
      • Check your hard disk for errors.

    Regards,


    MCT / MCITP / MCTS / MCSA / MCSE / C|EH

    • Marked as answer by Juke Chou Monday, October 8, 2012 3:54 PM
    Wednesday, September 19, 2012 8:19 PM
  • You'll probably want to see if a verifier enabled dump produces anything more interesting,

    http://mikemstech.blogspot.com/2011/12/enable-driver-verifier-to-help-identify.html

    After enabling the driver verifier, please upload any new dumps generated and we can look at them.


    • Marked as answer by Juke Chou Monday, October 8, 2012 3:54 PM
    Thursday, September 20, 2012 1:34 PM
  • Just make repair your computer first,,then when it will back to normal just check the documenation. Boot in your installer CD/DVD first then press F8 not your recovery disk partion . You will lose your current files just make only repair .

    Just give me feedback I will help you!!

    Thnkas

    • Marked as answer by Juke Chou Monday, October 8, 2012 3:54 PM
    Thursday, September 20, 2012 2:10 PM

All replies

  • Need some help diagnosing my blue screen issue.  MSI Laptop 2670qm NvidiaGTX570m 12gbDDR3 twin750GB configure to RAID0.

    I have uploaded my bluescreen DMP files here.  Could someone please take a look and tell me what driver is causing this?  I have rebuilt this laptop multiple times now (complete reformat I mean), and I'm still getting the same errors.  Take a look and see what you think.  Hope its not hardware.

    https://skydrive.live.com/redir?resid=36FE5573C311A3B5!114

    Thanks in advance.

    081312-28860-01.dmp

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
    Arg2: fffff900c2b16000, The pool pointer being freed.
    Arg3: 00000000000079e0, The number of bytes allocated for the pool block.
    Arg4: 0000000000d779e0, The corrupted value found following the pool block.

    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x19_21
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80003306100
    GetUlongFromAddress: unable to read from fffff800033061c0
     fffff900c2b16000 
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff800032019b2 to fffff800030d71c0
    STACK_TEXT:  
    fffff880`057ec508 fffff800`032019b2 : 00000000`00000019 00000000`00000021 fffff900`c2b16000 00000000`000079e0 : nt!KeBugCheckEx
    fffff880`057ec510 fffff960`000c9405 : fffff900`c2a073e0 fffff900`c2a073e0 00000000`64667454 fffff900`00000000 : nt!ExDeferredFreePool+0xfaa
    fffff880`057ec5c0 fffff960`00340048 : fffff880`057ec710 00000000`00000000 fffffa80`00000050 00000000`00000000 : win32k!EngFreeMem+0x21
    fffff880`057ec5f0 fffff960`00307216 : fffff960`0033ffd4 fffff880`057ec710 fffff900`c2237fb0 04d46eb0`04d0d910 : win32k!ttfdSemDestroyFont+0x74
    fffff880`057ec620 fffff960`0030544a : fffffa80`0ea3c990 fffff880`057ec720 fffff880`057ec780 fffff880`057ec990 : win32k!PDEVOBJ::DestroyFont+0xf2
    fffff880`057ec690 fffff960`00129207 : fffffa80`0ea3c990 fffff900`c2a073e0 fffff900`c008a010 3d02d499`00000000 : win32k!RFONTOBJ::vDeleteRFONT+0x4a
    fffff880`057ec700 fffff960`00128c33 : fffff900`c2a073e0 fffff880`057ec7a0 fffff900`c2a073e0 fffff880`057ec990 : win32k!RFONTOBJ::bMakeInactiveHelper+0x427
    fffff880`057ec780 fffff960`0012a1ec : ffffffff`c0bbca30 00000000`00000000 fffff880`057ec990 fffff880`057ec9e0 : win32k!RFONTOBJ::vMakeInactive+0xa3
    fffff880`057ec820 fffff960`000fb069 : 00000000`00000000 fffff960`00177816 00000c7b`00000000 00000000`00000002 : win32k!RFONTOBJ::bInit+0x1ec
    fffff880`057ec940 fffff960`000fafff : 00000000`00000000 fffff880`057ecb60 00000000`00000000 04cc39dc`04cc3a24 : win32k!ulGetFontData2+0x31
    fffff880`057ec9b0 fffff960`000faed1 : 00000000`ffffffff 00000000`ffffffff fffffa80`0ea3ccb0 fffff960`0017690e : win32k!ulGetFontData+0x7f
    fffff880`057eca00 fffff800`030d6453 : 00000000`41010c7b fffffa80`0fe13b50 00000000`0008e328 00000000`00000000 : win32k!NtGdiGetFontData+0x4d
    fffff880`057eca70 00000000`73a60b4a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0008e308 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73a60b4a
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    win32k!EngFreeMem+21
    fffff960`000c9405 4883c420        add     rsp,20h
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  win32k!EngFreeMem+21
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: win32k
    IMAGE_NAME:  win32k.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fd6b298
    FAILURE_BUCKET_ID:  X64_0x19_21_win32k!EngFreeMem+21
    BUCKET_ID:  X64_0x19_21_win32k!EngFreeMem+21
    Followup: MachineOwner
    ---------------------------------------------------------------------------------------------------------------------

    Bug Check 0x19 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx

    These actions might prevent an error like this from happening again:

      • Download and install updates and device drivers for your computer from Windows Update.
      • Scan your computer for computer viruses.
      • Check your hard disk for errors.

    Regards,


    MCT / MCITP / MCTS / MCSA / MCSE / C|EH

    • Marked as answer by Juke Chou Monday, October 8, 2012 3:54 PM
    Wednesday, September 19, 2012 8:19 PM
  • You'll probably want to see if a verifier enabled dump produces anything more interesting,

    http://mikemstech.blogspot.com/2011/12/enable-driver-verifier-to-help-identify.html

    After enabling the driver verifier, please upload any new dumps generated and we can look at them.


    • Marked as answer by Juke Chou Monday, October 8, 2012 3:54 PM
    Thursday, September 20, 2012 1:34 PM
  • Just make repair your computer first,,then when it will back to normal just check the documenation. Boot in your installer CD/DVD first then press F8 not your recovery disk partion . You will lose your current files just make only repair .

    Just give me feedback I will help you!!

    Thnkas

    • Marked as answer by Juke Chou Monday, October 8, 2012 3:54 PM
    Thursday, September 20, 2012 2:10 PM