Hi jstanton,
Welcome to technical forum.
In addition above suggestions, please rebuild Windows profile and do a clean boot by the following link:
https://support.microsoft.com/en-us/kb/929135
If the issue persist, please contact the vendor of game to get help, thank you for your understanding.
Best Regard,
Jim Xu
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
Jim Xu
TechNet Community Support
