No sound on my new laptop

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  ............  even though it was working just fine Monday night & Tuesday afternoon...............

  Do a system restore. Pick Monday or Tuesday as your restore point.

  Use this tutorial:
  https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

  Hope that will help.

  If not, download the Realtek HD Audio Codecs
  There is one for 32-bit and one for 64-bit.
  http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

  *** adding..............

  I also own an Acer Aspire 7741Z laptop.
  It has the generic audio driver. The sound was bad.
  I fixed that by installing the Realtek HD Audio Codecs using the same link I gave you.

  • Edited by david hk129 Friday, March 24, 2017 2:01 AM
  • Proposed as answer by Carey FrischMVP Monday, March 27, 2017 2:51 AM
  • Marked as answer by Carey FrischMVP Sunday, June 25, 2017 10:04 PM

  Friday, March 24, 2017 1:27 AM
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  ---> Welcome to the Acer Community Laptop Forums!

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  Carey Frisch

  Friday, March 24, 2017 1:52 AM
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  Hi ,
  
  First of all, run the built-in troubleshoot tool to have a diagnostic.
  Path: Control Panel\All Control Panel Items\Troubleshooting\All Categories Playing Audio
  Then, Open Device Manager, check your sound card's status, enable it if it is disabled. Right click it, update driver software, check if it helps.
  If not help, please download and install the last version of sound card driver for your machine model from Acer, then test again.
  
  Best regards
  

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  • Proposed as answer by Rick_LiMicrosoft contingent staff Tuesday, April 4, 2017 8:18 AM

  Tuesday, March 28, 2017 2:29 AM