locked
Black Screen with My Documents on Start up RRS feed

  • General discussion

  • Hello,
    I Started this thread as in to solve the problem of Black Screen with My Documents on Start up. I found a temporary solution of this problem:  Write ( explorer ) in the Address Bar where My Documents is written. Then in just 15 seconds Windows will show up.

    But I want a permanent solution and what i do is who ever finds the solution within a month and write it down he gets a prize.
    And This month's prize is: Kaspersky Internet Security 2009 (1 year License)

    Good Luck...
    tmkilani@hotmail.com  

    Sunday, July 20, 2008 12:16 PM

All replies

  • Hi,

     

    Before moving on, please confirm the following points:

     

    1.When the issue begin? Do you install any software recently?

    2.Does the issue persist in Safe Mode?

     

    Safe Mode

    ========

    1. Restart the computer.

    2. Keep pressing the F8 key until the Windows Startup menu appears.

    3. Choose Safe Mode, and press Enter.

     

    Then, test this issue in Safe Mode.

     

    Mostly, this issue is caused by the following factors:

     

    1.Virus or Trojan.

    2.Incorrect “My Documents” settings.

    3.Software incompatibility problem.

     

    Let’s take the following steps to troubleshoot this issue.

     

    Step 1: Check “My Documents” setting

    =============================

    1. Right click on the “My Documents” icon, choose Properties.

    2. Choose “Location” tab.

    3. Please ensure the “My Documents” folder path is set to the correct folder.

     

    Step 2: Scan your computer for virus.

    =============================

    Do you have any anti-virus software, please scan your computer for virus.

     

    Step 3: Take a clean boot.

    =============================

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    If the issue still persists, please help me collect the following information. I will take a deep research on it.

     

    HijackThis

    ==========================================

    Please run a analysis software named HijackThis, save the scan log.

     

    http://www.hijackthis.de/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Process XP

    ==========================================

    1. Click the link below.

     

    http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx

     

    2. Click “Download Process Explorer (1.6 MB)” at the bottom of the window, please download and save it onto the Desktop..

    3. Right click and extract “ProcessExplorer.zip” to the Desktop.

    4. Open the extracted folder of “ProcessExplorer”, double click “procexp.exe”.

    5. Click Agree to open it.

    6. Click View on the Tool menu, and select “Show Lower Pane”.

    7. Click View on the Tool menu, click “Lowe Pane View”, and select “DLLs”.

    8. Reproduce the issue.

    9. Then highlight “Explorer.EXE” in the left pane.

    10. Click File in the Toole menu, and then select “Save As…”.

    11. Save “Explorer.EXE” to the Desktop.

     

    Please upload the two files to the following link:

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=7410451a-18cd-484e-9b0f-8dca31440ab9

     

    Password: _y^W8P*nwhA[E{

     

    Thank you for your cooperation.

     

    Hope it helps.

     

     

    Tuesday, July 22, 2008 8:51 AM
    Moderator
  • Finally I found the solution... I've had the same problem and I Hardly try to fix it... adn finnaly I found something helpful.
    I've used the Combofix program... and all seems to be normal now...
    here is the url: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
    save the log file to see the virus files, and avoit it in future








    Sorry for mistakes, but You will undestand.... I'm romanian and I'm not sure if i write correctly...
    Good luck!
    And distroy this ********** virus
    Saturday, August 30, 2008 5:49 PM
  • Thank you Suchit, what you said was the solution for my problem. As easy as that. Thank You!!!
    Wednesday, February 25, 2009 2:50 PM
  • Suchit you star! Thanks for this, problem solved for me too.
    Thursday, September 10, 2009 4:14 AM
  • I am also having this exact problem stated above, and I will try your solution tonight.  I received information that by going through MSCONFIG and unchecking explorer would take care of the My Documents folder appearing on startup, which was correct however my black screen came up all the time, so I changed it back to having My Documents folder appear on startup.  I would rather have this happen then have the black screen popping up every few seconds.  I will let you know how this works for me, and thank you.

    Wednesday, September 16, 2009 8:52 PM
  • Thanks Suchit! It also solved my problem!
    Wednesday, October 21, 2009 11:34 PM