Problem opening shared file with Authenticator link RRS feed

  • Question

  • A customer shared a protected file. A link was sent to the phone Authenticator app, and a code was shown on the screen. I entered the correct code, then tried to open the Authenticator app, which returned a message along the lines of "Problem was encountered. Please try again later." Have retried 7/8 times throughout the day without success. 
    Tuesday, June 2, 2020 3:40 PM