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Office apps unable to access or connect to RMS server(On-Prem).

    Question

  • Users are unable to access or connect to RMS connect using the Office app 2016 suite getting below error 

    ---------------------------
    The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error. Please contact Microsoft for further support.

    --------------------------

    However they are able to access or create new RMS emails using OWA. Now users are not able to create RMS emails or Protect word/excel/ppt documents connecting to the RMS servers.

    Any suggestions.


    Tuesday, July 18, 2017 10:51 AM

All replies

  • Users are unable to access or connect to RMS connect using the Office app 2016 suite getting below error 

    ---------------------------
    The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error. Please contact Microsoft for further support.

    --------------------------

    However they are able to access or create new RMS emails using OWA. Now users are not able to create RMS emails or Protect word/excel/ppt documents connecting to the RMS servers.

    Any suggestions.


    I have seen this error before, I believe the issue for me was that I needed to add a user into the RMS Super User group.

    Very Respectfully,
    Dana Garcia - MCP (Designing and Deploying Microsoft Exchange Server 2016)

    Tuesday, July 18, 2017 12:32 PM
  • Hi,

    How do you setup/configure IRM for Office 2016?

    https://technet.microsoft.com/en-us/library/cc179103.aspx


    Best Regards,

    Lynn-Li
    TechNet Community Support


    Please remember to mark the replies as answers.
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    Wednesday, July 19, 2017 8:13 AM
    Moderator