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WIndows Vista constantly crashes RRS feed

  • Question

  •  

    I have a home premium windows vista and it is constantly crashing. I really don't know how to solve it. Here are the details.

     

    Product

    Local Security Authority Process

    Problem

    Stopped working

    Date

    28/08/2008 01:47 p.m.

    Status

    Solution Available

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: lsass.exe

    Application Version: 6.0.6001.18000

    Application Timestamp: 47918d7c

    Fault Module Name: msvcrt.dll

    Fault Module Version: 7.0.6001.18000

    Fault Module Timestamp: 4791a727

    Exception Code: c0000005

    Exception Offset: 0000a11d

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 11274

    Additional Information 1: bac3

    Additional Information 2: 0f970c6d6066c5a26af63b863a5f77d2

    Additional Information 3: b4d7

    Additional Information 4: 37906770d0297d409090c2fbe936f203

    Extra information about the problem

    Bucket ID: 63422038

     

    I have installed the registry booster to see if that would solve it, as well as the spybot. But I keep having the problem. ANy suggestions?

    Thursday, August 28, 2008 5:10 PM

Answers

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    Hi, please understand that Microsoft provides different support services which have different service levels and support boundaries. For this process crashes issue, it is necessary to debug the related crash dump files to locate the root cause. However, debugging is out of our Forum support boundary. I’d like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance, the support professionals there are better qualified to assist you.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

     

    Thank you for your understanding.

     Before that, you could perform the following steps to troubleshoot the issue:

     

    1.    Use the System File Checker tool (SFC.exe) to check the system file:

     

    Some Windows Vista functions may not work, or Windows Vista may stop responding

    http://support.microsoft.com/kb/929833/en-us

     

    2.    Perform a clean boot in Windows Vista:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135/en-us

     

    Hope it helps.

    Monday, September 1, 2008 5:51 AM
    Moderator