Email Public Folders RRS feed

  • Question

  • Hi, although I've been using this page to solve Microsoft-related problems for a while now, this is my very first question. Ok, here it goes:

    We have a MS Exchange 2010 Server running on Windows Server 2008 R2. I've set up 2 email-enabled public folders. One for all incoming mail, and one for all outgoing mail. The purpose of this is so the executives can keep track of all relationship with our customers (we are a law firm and the executives want to know if the staff answer mails, how the answer, when the do it, etc.). I've set up exchange rules so that all incoming and outgoing mail is BCC to those folders, except for mails between executives, between executives and one staff member and executives and outside world.

    Executives can access public folders from Outlook 2010 and Outlook 2011 for Mac with no problems, however, when I set up their accounts on an iPhone, iPad, etc., I can't see them, doesn't matter if I set up an Exchange or IMAP account.

    Before we moved to Exchange 2010, we had Exchange 2003 SP2 and I was able to set up an IMAP account on an iPhone, iPad and all the folders were visible.

    Is there a way to make them visible again? If not, is there a third-party app that can do the job? Maybe an iPhone app?

    Thank you in advance for your answers

    Tuesday, November 20, 2012 5:28 PM


All replies

  • Just to double check, but is your IMAP service running on your Exchange 2010 environment?  Have you done a 'netstat -a' to make sure the server is listening on that port?  Have you verified the ports is accessible by doing a 'telnet <ip of server> 143'?


    • Marked as answer by Zi Feng Thursday, November 22, 2012 1:55 AM
    Tuesday, November 20, 2012 9:15 PM
  • Any updates?


    Wednesday, November 21, 2012 1:58 PM
  • Hi JAUCG, thanks for your reply

    Yes, everything is working fine. I am able to set up an IMAP account on the iPhone, PC or any other device and I can see all folders, navigate through them, view mails, delete them, move them, whatever I want; but I cannot see the public folder list.

    • Edited by agoyburua Wednesday, November 21, 2012 2:04 PM added text
    Wednesday, November 21, 2012 2:03 PM
  • Well, I just did a quick check on this... and this has been discontinued by Microsoft.  Sorry I did not find this earlier:



    If you scroll down on the Microsoft article, you will find a Public Folder section that mentions IMAP access.


    Wednesday, November 21, 2012 2:19 PM
  • Thank you for your answer. I think I'll have to find another way
    Wednesday, November 21, 2012 3:05 PM