Play on Phone for voicemail forwarded by another user? RRS feed

  • Question

  • Hi There,

    We're using Microsoft Lync 2013 with Exchange UM 2013 for voicemail. All users have SNOM handsets, and PCs do not have speakers / headsets. Users manage voicemails in Outlook 2013.

    When a user receives a voicemail, they use the Play on Phone option to play back the message on their handset - This works with no problems. Frequently, voicemails are left on 'department reception' phones. When the receptionists forward the voicemails to the intended recipient, they are no longer able to use the Play on Phone option, and as the PCs have no speakers, they are unable to listen to the wav attachment.

    IF the receptionists listen to the message via OVA, there are no options to forward the message to another user.

    Is there a way to forward voicemail messages within the same organisation such that the recipient will still be able to use the Play on Phone option?

    Many thanks for any assistance!


    Thursday, August 28, 2014 10:44 AM

All replies

  • I dont think so. Play on Phone only works for the mailbox it was delivered to. Once you forward it, it loses that voicemail form and becomes an attachment as you have seen.

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    Thursday, August 28, 2014 12:47 PM
  • The receptionist should be able to forward the message to someone else, by saying "more options" after the message was listened to from OVA.  If it is forwarded in this manner it should remain seen by OVA and Outlook as a voice message and can be treated as such.

    Once the message is forwarded through Outlook (or anything other than OVA), then the message class changes to something other than what is considered a voice message and that play on phone option is not presented when the message is forwarded in this manner.

    Monday, September 8, 2014 7:48 PM