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Unable to see 'Office 365 Admin Center Preview' page content in IE11 after SysPrep RRS feed

  • Question

  • I've built a VM in Hyper-V to deploy to five PCs, but when I go to my Office 365 admin page using IE11: I'm unable to see the page content:

    Image

    As you can see, the page has loaded, but everything below the black header bar is not showing, neither is the tab bar that should run vertically down the left of the page.

    I thought this was a Hyper-V problem, but going back to an earlier point in the build shows it's fine.  In fact it's okay up to the point just before running SysPrep. 

    My next Checkpoint is after SysPrep and first OOBE boot, taken at the point where the 'Hi there' screen prompts you to confirm regional settings:

    Image

    At this point, if instead of completing the OOBE set-up, I press Clt+Shift+F3 to enter Audit Mode once more, I'm logged on as the built-in Administrator account and the problem's not there. If, however, I do complete the OOBE set-up and log on as my user account (admin), the problem's there.  So something's happening between the start of SysPrep and first user logon, but I don't know what it is or how to fix it.

    I'm not sure that entering Audit Mode again after running SysPrep undoes any or all of the changes specified in my Answer File (it's a pretty simple one) so I don't know if it proves anything, but I've tried running Sysprep on a basic VM without the '/unattend' switch to see if it's the same, but SysPrep failed.

    IE11 seems to work fine apart from this fault, but I haven't really used it much yet so it's hard to tell - I discovered this problem purely by chance. 

    I've tried uninstalling/reinstalling IE11 using 'Turn Windows features on or off' - Uncheck IE11 - Restart - 'Turn Windows features on or off'  - Check IE11 - Restart, but this doesn't fix the issue.

    Not sure where to go from here.

    Saturday, July 30, 2016 2:23 PM

All replies

  • Hi Jonathan Finney,

    For the IE11 Pages not responding after Sysprep, I suggest that we could try delete the C:\Users\Default\AppData\LocalLow\Microsoft folder.

    Then login with a new user profile and try it.

    Also we could try use the Compatibility View to check.

    https://support.microsoft.com/en-us/help/17472/windows-internet-explorer-11-fix-site-display-problems-compatibility-view

    Hope it will be helpful to you


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    Tuesday, August 2, 2016 9:30 AM
    Moderator
  • For the IE11 Pages not responding after Sysprep, I suggest that we could try delete the C:\Users\Default\AppData\LocalLow\Microsoft folder.

    Then login with a new user profile and try it.

    Also we could try use the Compatibility View to check.

    https://support.microsoft.com/en-us/help/17472/windows-internet-explorer-11-fix-site-display-problems-compatibility-view

    Thanks for your input on this, Carl Fan.

    I haven't tried your suggestions yet and will do so when I get an opportunity, but I don't think it's relevant for reasons that become apparent when you read in the following:

    In addition to posting this query here I also posted in the discussion following the tutorial I was following on how to customise Windows using SysPrep on the TenForums site where there's bees quite a lot of discussion since I raised this point:

    http://www.tenforums.com/tutorials/3020-windows-10-image-customize-audit-mode-sysprep-45.html

    No solution has yet been found, but I have made some progress in locating the source of the problem.  A user (SmilyPK) advised that he'd had similar issues and traced it to the use of the CopyProfile command during SysPrep, so it appears it has nothing to do with using Hyper-V and is down to the use of the above command.

    I haven't tested it yet, but I expect to find it to be the case when I do.  If true it basically means that this enormously powerful and highly desirable function is simply not reliable enough to use without the risk of seeing problems on the machines to which the image is subsequently deployed - A big disappointment and quite an indictment of Microsoft's shoddy attitude to testing this most indispensable of features.



    Sunday, August 7, 2016 2:27 PM
  • Hi Jonathan,

    We are experiencing the same issue with the Office 365 portal and a windows 10 image created using copyprofile.

    Has there been any progress on this that you know of?

    I tried deleting the data under locallow as suggested above, but it didn't resolve the issue.

    Sunday, March 19, 2017 11:25 PM