Windows 7 BSOD RRS feed

  • Question

  • i have receveid a BSOD for the first time on my Windows 7 professional  SP1 ...I do not know what happened

    the blue screen:


    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    The problem seems to be caused by the following file: ntkrnlpa.exe


    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:

    *** STOP: 0x0000004e (0x00000007, 0x000b962b, 0x00000001, 0x00000000)

    *** ntkrnlpa.exe - Address 0x832a4f47 base at 0x83212000 DateStamp 0x4ce78a09


    Dump File         : 031711-27939-01.dmp
    Crash Time        : 17/03/2011 19:20:32
    Bug Check String  : PFN_LIST_CORRUPT
    Bug Check Code    : 0x0000004e
    Parameter 1       : 0x00000007
    Parameter 2       : 0x000b962b
    Parameter 3       : 0x00000001
    Parameter 4       : 0x00000000
    Caused By Driver  : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+92f47
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor         : 32-bit
    Computer Name     :
    Full Path         : C:\Windows\Minidump\031711-27939-01.dmp
    Processors Count  : 2
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 182.312


    the minidump:

    I ran memtest86+ without errors. 
    Sunday, March 20, 2011 3:46 PM


    Typically caused by drivers passing bad memory descriptor lists (ie: calling
    MmUnlockPages twice with the same list, etc).  If a kernel debugger is
    available get the stack trace.
    Arg1: 00000007, A driver has unlocked a page more times than it locked it

    ChildEBP RetAddr 
    a82c3a84 8327db85 nt!MiPfnReferenceCountIsZero+0x24
    a82c3ad8 8226f483 nt!MmUnlockPages+0x557
    WARNING: Stack unwind information not available. Following frames may be wrong.
    a82c3af8 82007967 RTKVHDA+0x26a483
    a82c3b04 82019c02 RTKVHDA+0x2967
    a82c3b18 8200772b RTKVHDA+0x14c02
    a82c3b24 81ed6dea RTKVHDA+0x272b
    a82c3b5c 81ec4b96 portcls!CPortPinWaveRT::Close+0x1ed
    a82c3b7c 9774b457 portcls!DispatchClose+0x51
    a82c3b8c 81eca001 ks!KsDispatchIrp+0x78
    a82c3ba4 81ecacc8 portcls!KsoDispatchIrp+0x43
    a82c3bb4 8227605f portcls!PcDispatchIrp+0x2d
    a82c3bc8 83249593 RTKVHDA+0x27105f
    a82c3be0 83444975 nt!IofCallDriver+0x63
    a82c3c24 83435591 nt!IopDeleteFile+0x10c
    a82c3c3c 8328ad60 nt!ObpRemoveObjectRoutine+0x59
    a82c3c50 8328acd0 nt!ObfDereferenceObjectWithTag+0x88
    a82c3c58 83458308 nt!ObfDereferenceObject+0xd
    a82c3c98 8345802e nt!ObpCloseHandleTableEntry+0x21d

    So the Realtek Audio HD driver:

        Image path: \SystemRoot\system32\drivers\RTKVHDA.sys
        Image name: RTKVHDA.sys
        Timestamp:        Tue Nov 30 10:02:24 2010

    caused the issue.

    Install the latest version R2.58:


    best regards

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Miya Yao Monday, March 28, 2011 11:41 AM
    Sunday, March 20, 2011 7:58 PM