locked
Cannot print emails from Outlook version 17.6568.16731. RRS feed

  • Question

  • I am on Windows 10, Outlook version 17.6568.16731.0 (Microsoft Office Professional Plus 2013)

    I have HP Officejet 4500 Wireless printer.

    My printer is definitely connected because I can print from any other application but not from Outlook. I therefore presume it is Outlook that is causing this problem.

    I do not get an error message & everything looks fine but the email does not print.

    I was able to print emails from Outlook before so something has gone wrong very recently.

    The only updates were automatic ones from Windows 10.

    I uninstalled my printer a few times & installed the latest HP Driver for my printer but still cannot print from Outlook.

    How can I solve this ?

    Thanks,

    Jane

    Monday, February 8, 2016 2:33 PM

Answers

  • Hi,

    Can you print the calendar in Outlook? If calendar prints ok, we may try the following method to see if it helps:

    1. Open one emal message.

    2. Click File > Print.

    3. Click Print Options button.

    4. Click Define Styles button.

    5. In the dialog opened, click Reset button.

    If you cannot print calendar in Outlook, we may try renaming the OutlPrnt file to .old when Outlook is closed.  Outlook stores all printing styles settings file in the OutlPrnt file, if the file is corrupted, it may cause Outlook to not print correctly. You can find the file here: 

    C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\

    Regards,

    Steve Fan
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    • Proposed as answer by Steve Fan Tuesday, February 23, 2016 9:55 AM
    • Marked as answer by Steve Fan Wednesday, February 24, 2016 9:30 AM
    Wednesday, February 10, 2016 2:33 PM