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kb3125574 failed to install with error 0x80070005 - E_ACCESSDENIED

    Question

  • Hi,

    i am unable to successfully install kb3125574 on one Server 2008 R2 SP1 Server, on same server other patches i am bale to install.

    issue is after 15 % updates configuration post reboot its revert back with error 0x80070005 - E_ACCESSDENIED

    i run the SFC /Scannow  with no error, i run the Software update readiness tool but no error detection. I am using local Administrator account to install this patch but still error is Access denied . i am looking for solution.

    i followed below reference link with no result:

    https://support.microsoft.com/en-gb/help/2509997/you-can-t-install-updates-on-a-windows-based-computer

    CBS.log

    2017-04-01 21:13:37, Info                  CBS    SQM: Reporting poqexec status with status: 0xc0000022, failed file: KernelBase.dll.mui, interfering 
    process: , context: Shutdown, first merged sequence: 1570
    2017-04-01 21:13:37, Info                  CBS    Failure in poqexec.exe while processing updates. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2017-04-01 21:13:42, Error                 CBS    Shtd: Failed while processing critical primitive operations queue. [HRESULT = 0x80070005 - 
    E_ACCESSDENIED]
    2017-04-01 21:22:11, Info                  CBS    WER: Generating failure report for package: Package_for_KB3125574~31bf3856ad364e35~amd64~~6.1.4.4, 
    status: 0x80070005, failure source: POQ, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
    2017-04-01 21:22:11, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - 
    ERROR_FILE_NOT_FOUND]
    2017-04-01 21:22:11, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without 
    it...
    2017-04-01 21:22:11, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing 
    without it...
    2017-04-01 21:22:11, Info                  CBS    SQM: Reporting package change completion for package: 
    Package_for_KB3125574~31bf3856ad364e35~amd64~~6.1.4.4, current: Staged, original: Staged, target: Installed, status: 0x80070005, failure source: POQ, 
    failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1570, first merged sequence: 1570
    2017-04-01 21:22:11, Info                  CBS    SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
    2017-04-01 21:22:11, Info                  CBS    SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
    2017-04-01 21:21:36, Error                 CSI    0000003a (F) Error: ResolvePendingTransactions called after poqexec failure (call 1)
      Status = STATUS_ACCESS_DENIED, Operation = HardLinkFile, DiagString = [l:374{187}]"\SystemRoot\WinSxS\amd64_microsoft-windows-

    kernelbase.resources_31bf3856ad364e35_6.1.7601.23403_en-us_d6d5fb2fe63e5c4c\KernelBase.dll.mui, \??\C:\Windows\System32\en-US\KernelBase.dll.mui"

    Windowsupdate.log

    2017-04-01 21:30:20:255 960 13b0 Agent Attempt 0 to obtain post-reboot 
    results.
    2017-04-01 21:30:20:273 960 13b0 Handler Post-reboot status for package 
    Package_for_KB3125574~31bf3856ad364e35~amd64~~6.1.4.4: 0x80070005.
    2017-04-01 21:30:20:273 960 13b0 Handler WARNING: Got extended error: "POQ
    Operation HardLinkFile OperationData \SystemRoot\WinSxS\amd64_microsoft-windows-
    kernelbase.resources_31bf3856ad364e35_6.1.7601.23403_en-us_d6d5fb2fe63e5c4c
    \KernelBase.dll.mui, \??\C:\Windows\System32\en-US\KernelBase.dll.mui"
    2017-04-01 21:30:26:262 960 1574 Report REPORT EVENT: {CB7DCB96-5C35-4FA5-
    9143-9DD940B9C376} 2017-04-01 21:30:20:816+0800 1 182 101 {5A44EA4D-
    9446-49BC-AB5F-71C9A8FE21B4} 501 80070005 wusa Failure Content Install
    Installation Failure: Windows failed to install the following update with error 0x80070005: 
    Update for Windows (KB3125574).

    poqexec.log

    1d2aae98e833398: 74c, c0000022, 76b, 0, HardLinkFile ;\SystemRoot\WinSxS\amd64_microsoft-windows-kernelbase.resources_31bf3856ad364e35_6.1.7601.23403_en-us_d6d5fb2fe63e5c4c\KernelBase.dll.mui, \??\C:\Windows\System32\en-US\KernelBase.dll.mui
    1d2aae9c5d9c40c: 0, 0, 0, 0, EndTime ;
    1d2aaeaab2b0d92: 0, 0, 0, 0, StartTime ;
    1d2aaeaab263d1c: 74c, c0000022, 76b, 0, HardLinkFile ;\SystemRoot\WinSxS\amd64_microsoft-windows-kernelbase.resources_31bf3856ad364e35_6.1.7601.23403_en-us_d6d5fb2fe63e5c4c\KernelBase.dll.mui, \??\C:\Windows\System32\en-US\KernelBase.dll.mui
    1d2aaeade8c9610: 0, 0, 0, 0, EndTime ;


    Shailendra Dev

    Saturday, April 01, 2017 3:36 PM

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