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my laptop has frequent blue screen death RRS feed

  • Question

  • Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033
    Additional information about the problem:
      BCCode: 9f
      BCP1: 0000000000000003
      BCP2: FFFFFA8003697060
      BCP3: FFFFF80000B9C518
      BCP4: FFFFFA80068A25D0
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1
    Files that help describe the problem:
      C:\Windows\Minidump\010312-30139-01.dmp
      C:\Users\owner\AppData\Local\Temp\WER-82399-0.sysdata.xml
    Is there some one in this site suggest what is the problem or what causes this nuisance? I appreciate someone giving me some help.
    Tuesday, January 3, 2012 4:06 PM

Answers

  • yk62x64.sys - Marvell Yukon Ethernet Controller? The driver version that
    you have is from 2010, you may want to check to see if there is a newer
    version of your NIC driver...
     *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    Use !analyze -v to get detailed debugging information.
     
    BugCheck 9F, {3, fffffa8003697060, fffff80000b9c518, fffffa80068a25d0}
     
    Probably caused by : pci.sys
     
    Followup: MachineOwner
    ---------
     
    0: kd>  !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8003697060, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa80068a25d0, The blocked IRP
     
    Debugging Details:
    ------------------
     DRVPOWERSTATE_SUBCODE:  3
     
    IMAGE_NAME:  pci.sys
     
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
     
    MODULE_NAME: pci
     
    FAULTING_MODULE: fffff88000f46000 pci
     
    CUSTOMER_CRASH_COUNT:  1
     
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
     
    BUGCHECK_STR:  0x9F
     
    PROCESS_NAME:  System
     
    CURRENT_IRQL:  2
     
    STACK_TEXT:
    fffff800`00b9c4c8 fffff800`03102cd2 : 00000000`0000009f 00000000`00000003 fffffa80`03697060 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`030a05fc : fffff800`00b9c618 fffff800`00b9c618 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c570 fffff800`030a0496 : fffffa80`0786ac68 fffffa80`0786ac68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c5e0 fffff800`030a037e : 00000076`3407617b fffff800`00b9cc58 00000000`0031a83b fffff800`0320d9e8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`030a0167 : 00000017`076dc8c6 00000017`0031a83b 00000017`076dc8fd 00000000`0000003b : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`0308c96a : fffff800`0320ae80 fffff800`03218cc0 00000000`00000000 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
     STACK_COMMAND:  kb
     
    FOLLOWUP_NAME:  MachineOwner
     
    FAILURE_BUCKET_ID:  X64_0x9F_3_yk62x64_IMAGE_pci.sys
     
    BUCKET_ID:  X64_0x9F_3_yk62x64_IMAGE_pci.sys
     
    Followup: MachineOwner
    ---------
     
    0: kd>  !irp fffffa80068a25d0
    Irp is active with 4 stacks 3 is current (= 0xfffffa80068a2730)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000
             Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000
             Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8007223050 00000000 fffff800032dc1b0-fffffa8010202ed0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\yk62x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for yk62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for yk62x64.sys
     \Driver\yukonw7    nt!PopSystemIrpCompletion
         Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8010202ed0
             Args: 00000000 00000000 00000000 00000000
    0: kd>  lmvm yk62x64
    start             end                 module name
    fffff880`01400000 fffff880`01465000   yk62x64  T (no symbols)
        Loaded symbol image file: yk62x64.sys
        Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
        Image name: yk62x64.sys
        Timestamp:        Fri Apr 16 06:58:30 2010 (4BC85EF6)
        CheckSum:         0006BC96
        ImageSize:        00065000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
     
     

    -- Mike Burr
    Technology
    • Proposed as answer by Arthur Xie Thursday, January 5, 2012 4:58 AM
    • Marked as answer by Arthur Xie Tuesday, January 17, 2012 5:10 AM
    Tuesday, January 3, 2012 5:57 PM

All replies

  • Hi,
     
    For general blue screen troubleshooting,
     
     
    For this bug check,
     
     
    If you would like help with analysis, please upload files in
    c:\windows\minidump to skydrive and post a link,
     
     

    -- Mike Burr
    Technology
    Tuesday, January 3, 2012 4:41 PM
  • Hi,
     
    For general blue screen troubleshooting,
     
     
    For this bug check,
     
     
    If you would like help with analysis, please upload files in
    c:\windows\minidump to skydrive and post a link,
     
     

    -- Mike Burr
    Technology

     

    I am posting the link to the zipped  dmp file archive to the skydrive, at all the BSD.

     

    https://skydrive.live.com/redir.aspx?cid=2cd11ee8c51d9e34&resid=2CD11EE8C51D9E34!1284&parid=2CD11EE8C51D9E34!135&authkey=!ADFj42CVH1rQEoU

    Tuesday, January 3, 2012 4:44 PM
  • yk62x64.sys - Marvell Yukon Ethernet Controller? The driver version that
    you have is from 2010, you may want to check to see if there is a newer
    version of your NIC driver...
     *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    Use !analyze -v to get detailed debugging information.
     
    BugCheck 9F, {3, fffffa8003697060, fffff80000b9c518, fffffa80068a25d0}
     
    Probably caused by : pci.sys
     
    Followup: MachineOwner
    ---------
     
    0: kd>  !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8003697060, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa80068a25d0, The blocked IRP
     
    Debugging Details:
    ------------------
     DRVPOWERSTATE_SUBCODE:  3
     
    IMAGE_NAME:  pci.sys
     
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
     
    MODULE_NAME: pci
     
    FAULTING_MODULE: fffff88000f46000 pci
     
    CUSTOMER_CRASH_COUNT:  1
     
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
     
    BUGCHECK_STR:  0x9F
     
    PROCESS_NAME:  System
     
    CURRENT_IRQL:  2
     
    STACK_TEXT:
    fffff800`00b9c4c8 fffff800`03102cd2 : 00000000`0000009f 00000000`00000003 fffffa80`03697060 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`030a05fc : fffff800`00b9c618 fffff800`00b9c618 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c570 fffff800`030a0496 : fffffa80`0786ac68 fffffa80`0786ac68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c5e0 fffff800`030a037e : 00000076`3407617b fffff800`00b9cc58 00000000`0031a83b fffff800`0320d9e8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`030a0167 : 00000017`076dc8c6 00000017`0031a83b 00000017`076dc8fd 00000000`0000003b : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`0308c96a : fffff800`0320ae80 fffff800`03218cc0 00000000`00000000 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
     STACK_COMMAND:  kb
     
    FOLLOWUP_NAME:  MachineOwner
     
    FAILURE_BUCKET_ID:  X64_0x9F_3_yk62x64_IMAGE_pci.sys
     
    BUCKET_ID:  X64_0x9F_3_yk62x64_IMAGE_pci.sys
     
    Followup: MachineOwner
    ---------
     
    0: kd>  !irp fffffa80068a25d0
    Irp is active with 4 stacks 3 is current (= 0xfffffa80068a2730)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000
             Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000
             Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8007223050 00000000 fffff800032dc1b0-fffffa8010202ed0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\yk62x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for yk62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for yk62x64.sys
     \Driver\yukonw7    nt!PopSystemIrpCompletion
         Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8010202ed0
             Args: 00000000 00000000 00000000 00000000
    0: kd>  lmvm yk62x64
    start             end                 module name
    fffff880`01400000 fffff880`01465000   yk62x64  T (no symbols)
        Loaded symbol image file: yk62x64.sys
        Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
        Image name: yk62x64.sys
        Timestamp:        Fri Apr 16 06:58:30 2010 (4BC85EF6)
        CheckSum:         0006BC96
        ImageSize:        00065000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
     
     

    -- Mike Burr
    Technology
    • Proposed as answer by Arthur Xie Thursday, January 5, 2012 4:58 AM
    • Marked as answer by Arthur Xie Tuesday, January 17, 2012 5:10 AM
    Tuesday, January 3, 2012 5:57 PM
  • Thanks for your analysis of the problem. I will study your comments and understand them. Please use this thread only and delete the other one. ( I do not know ow to delete the repetitious thread).

     

    Tuesday, January 3, 2012 6:01 PM