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An error occured while troubleshooting

    Question

  • Package ID DeviceDiagnostic

    Path C:\Windows\diagnostics\system\Device

    Error code 0x80070490

    Source Engine

    user its not your job

    Context elevated

    Wednesday, September 14, 2016 7:21 AM

Answers

  • Hi clecho52,

    Firstly, we could try start Cryptographic Services Using Service Manager.

    1. Press Win+R keys together to launch RUN dialog box. Type services.msc in the textbox and press Enter. It'll open Services Manager.

    2. Scroll down a little and you'll see a service "Cryptographic Services" in the list. It'll be set to MANUAL in your system.

    3. Double-click on the service and change its Startup type to Automatic. Also click on "Start" button to immediately start the service.

    Then we could use the command “sfc /scannow” to repair the system files.

    If the issue still insists, we need install the latest Windows Updates and driver updates.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 15, 2016 4:18 AM
    Moderator

All replies

  • Hi clecho52,

    Firstly, we could try start Cryptographic Services Using Service Manager.

    1. Press Win+R keys together to launch RUN dialog box. Type services.msc in the textbox and press Enter. It'll open Services Manager.

    2. Scroll down a little and you'll see a service "Cryptographic Services" in the list. It'll be set to MANUAL in your system.

    3. Double-click on the service and change its Startup type to Automatic. Also click on "Start" button to immediately start the service.

    Then we could use the command “sfc /scannow” to repair the system files.

    If the issue still insists, we need install the latest Windows Updates and driver updates.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 15, 2016 4:18 AM
    Moderator
  • Hi clecho52,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 20, 2016 9:22 AM
    Moderator