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APPCRASH ON WINDOWS 7 IE8 RRS feed

  • Question

  • Hello,

    I get the following error when i try to download a document from the internet. Please assist me sort it out

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: iexplore.exe
      Application Version: 8.0.7600.16385
      Application Timestamp: 4a5bc69e
      Fault Module Name: AcroPDF.dll
      Fault Module Version: 7.0.7.0
      Fault Module Timestamp: 43c72ebc
      Exception Code: c0000005
      Exception Offset: 0002fc89
      OS Version: 6.1.7600.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Thursday, August 23, 2012 9:44 AM

Answers

  • Hi,

    The culprit should be AcroPDF.dll. I would like suggest you try the following methods:

     

    1. Open Adobe Reader> Edit> Preferences> Internet> uncheck "Display PDF in browser."

    2. Next, from Adobe Reader> Help, check for updates. Install available updates.

    3. Next from Adobe Reader> Help, try the "Repair" option.

    4. Use the Reset Internet Explorer Settings button (Internet Options> Advanced.)

     

    5.Try trouble shoot IE under  No add-ons mode.


    Your Name

    TechNet Community Support

    • Marked as answer by Juke Chou Wednesday, September 5, 2012 12:31 PM
    Sunday, August 26, 2012 2:03 PM

All replies

  • The problem appears to be the AcroPDF.dll:

    Fault Module Name: AcroPDF.dll
    Fault Module Version: 7.0.7.0

    The AcroPDF.dll is a component of Adobe PDF reader.

    Try updating the Adobe reader to a more recent version.

    Friday, August 24, 2012 5:12 AM
  • Hi,

    The culprit should be AcroPDF.dll. I would like suggest you try the following methods:

     

    1. Open Adobe Reader> Edit> Preferences> Internet> uncheck "Display PDF in browser."

    2. Next, from Adobe Reader> Help, check for updates. Install available updates.

    3. Next from Adobe Reader> Help, try the "Repair" option.

    4. Use the Reset Internet Explorer Settings button (Internet Options> Advanced.)

     

    5.Try trouble shoot IE under  No add-ons mode.


    Your Name

    TechNet Community Support

    • Marked as answer by Juke Chou Wednesday, September 5, 2012 12:31 PM
    Sunday, August 26, 2012 2:03 PM