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Explorer.EXE Constantly restart RRS feed

  • Question

  • Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: imapi2.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c6be
    Exception code: 0xc0000005
    Fault offset: 0x000000000004f830
    Faulting process id: 0xba0
    Faulting application start time: 0x01cc4319651a8ac4
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\imapi2.dll
    Report Id: a6facdec-af0c-11e0-b55d-f0def130c923

     

    I don't know how to address this issue, please help me, thanks

    Friday, July 15, 2011 6:28 PM

Answers

  • Hi,

     

    The third party software or virus infection can cause the issue. You can refer to the following steps to narrow down the issue.

     

    1. Since imapi2.dll is a DLL file used by Image Mastering API v2, please check if you installed any CD/DVD burned software. If so, please uninstall or update it

    2. Test the issue in Clean Boot and scan the computer with your security software.

    3. If the issue persists in clean boot, also test the issue in Safe Mode.

    4. System File Checker: http://support.microsoft.com/kb/929833

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, July 22, 2011 10:16 AM
    Tuesday, July 19, 2011 8:26 AM

All replies

  • its related to CD/DVD operations, when it started to happen? Did you installed some third-party burning software?
    Saturday, July 16, 2011 9:31 AM
  • Hi,

     

    The third party software or virus infection can cause the issue. You can refer to the following steps to narrow down the issue.

     

    1. Since imapi2.dll is a DLL file used by Image Mastering API v2, please check if you installed any CD/DVD burned software. If so, please uninstall or update it

    2. Test the issue in Clean Boot and scan the computer with your security software.

    3. If the issue persists in clean boot, also test the issue in Safe Mode.

    4. System File Checker: http://support.microsoft.com/kb/929833

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, July 22, 2011 10:16 AM
    Tuesday, July 19, 2011 8:26 AM