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PC froze RRS feed

  • Question

  • We used Steady State with 9 nComputing L200 thin clients sharing resources on a host. Each user logged on with a local user account with security tied down by Steady State. However, the host froze once in a while and we need to perform a power cycle on the host to get it to work again.

     

    I was wondering if I could uninstall Steady State while keeping the security settings for each local user? As far as I can tell, the mandatory profile and the registry entries for the 9 local users were already configured and it shouldn't matter whether Steady State is running or not, right? Or could I just stop the windows steady state service? BTW, we didn't use the Windows disk protection feature as we use Deep Freeze instead.

     

    Thanks in advance for any information you can share.

     

     

    Thursday, January 17, 2008 9:58 PM

Answers

  • Hi,

     

    If WDP is not enabled, we can disable the Windows SteadyState service without issue. Although we can keep the restrictions after removing SteadyState. I do recommend keep SteadyState in case you would like to make changes to the current restrictions.

     

    To disable the service, you can try the following method:

    --------------

    1. Click Start and then Run.

    2. Type in services.msc and press Enter.

    3. Locate Windows SteadyState service, stop it and change its start type to Disabled.

     

     

    Actually, most of SteadyState restrictions are applied through Group Policy and registry changes. These restrictions can be configured even you do not have SteadyState installed. For your reference, I included two related threads for your reference:  

     

    Configuring sctsetting.adm for domain

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=2104066&SiteID=69

     

    Setting ""Global Computer Settings"" via a script

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=2013795&SiteID=69

     

    Hope the above information helps.

     

    Best Regards,

     

    Friday, January 18, 2008 3:53 AM

All replies

  • Hi,

     

    If WDP is not enabled, we can disable the Windows SteadyState service without issue. Although we can keep the restrictions after removing SteadyState. I do recommend keep SteadyState in case you would like to make changes to the current restrictions.

     

    To disable the service, you can try the following method:

    --------------

    1. Click Start and then Run.

    2. Type in services.msc and press Enter.

    3. Locate Windows SteadyState service, stop it and change its start type to Disabled.

     

     

    Actually, most of SteadyState restrictions are applied through Group Policy and registry changes. These restrictions can be configured even you do not have SteadyState installed. For your reference, I included two related threads for your reference:  

     

    Configuring sctsetting.adm for domain

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=2104066&SiteID=69

     

    Setting ""Global Computer Settings"" via a script

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=2013795&SiteID=69

     

    Hope the above information helps.

     

    Best Regards,

     

    Friday, January 18, 2008 3:53 AM
  • Thanks, Shawn.

     

    I shall give it a try.

     

    Friday, January 18, 2008 2:15 PM
  • We disabled Steady State service on the hosts and it seemed like it did help with the freezing issue. However, the following error occurs each time when a user logged on to the host:

     

    DCOM Error ID: 10005

    DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service Windows SteadyState with arguments "" in order to run the server:

    {D586A8A2-36D7-4A24-A24E-506562E0BBF0}

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    This is probably related to the fact that we had disabled the Steady State service. I just want to know if there is anything we set on the user account that triggers this error?

     

    Thanks in advance.

    Monday, January 28, 2008 2:31 PM
  • Hi,

     

    Thank you for your feedback.

     

    Is this a pop up error message or event error?

     

    As I know, SteadyState doesn't have options to enabled/disable some event logs. These features should be provided by the system. The following article may be helpful on this:

     

    HOW TO: Enable Local Security Auditing in Windows 2000

    http://support.microsoft.com/kb/248260/en-us

     

    Note: This article also applies to Windows XP Professional.

     

    Based on the above message, it can be an expected behavior as we have disabled this service, if there is no other problems when using the computer, we can safely ignore this event error.

     

    Regards,

    Tuesday, January 29, 2008 9:46 AM
  • Thanks, Shawn.

     

    That is an event error.

     

    I'm not asking whether Steady State can enable/disable these event logs, what I really want to know is why this event is logged when user logs onto the system? It looks like that when the user logs on, somehow the system checks to see if Steady State is running or not, and then discovers it's been disable so the error was generated.

     

    I don't know if this is related, but we also have thie following event errors from time to time:

     

    DCOM error, Event ID 10000

     

    Unable to start a DCOM Server: {0002DF01-0000-0000-C000-000000000046}. The error:

    "The system cannot find the file specified. "

    Happened while starting this command:

    "C:\PROGRA~1\INTERN~1\IEXPLO~1.EXE" -Embedding

    Tuesday, January 29, 2008 7:46 PM
  •  

    Hi,

     

    Thank you for your clarification. Your understanding on SteadyState is correct. Actually, this service is responsible for these things:

     

    ·         Running software updates at the prescribed time

    ·         Disabling user accounts during sensitive times (during software updates, during operations that require multiple reboots like uninstalling WDP, and if it detects that WDP failed to initialize successfully), or if the system is booted in Safe Mode, and enabling them again after the trigger event has been corrected

    ·         Detecting which antivirus products are installed

    ·         Catching and reverting attempts to change the pagefile size on the system drive while WDP is installed

    ·         Disabling AutoLogon and restoring AutoLogon in these scenarios:

    o   During software updates

    o   WDP needs to reboot the machine (e.g., after changing the cache file size)

    o   During intermediate reboots when WDP is being uninstalled

    ·         Applying and removing NTFS ACLs to restrict the user’s access to the desktop folder if the “Prevent users from saving files to the desktop” restriction is enabled

    ·         Enforcing the time limit specified by “Log off after xx minutes of use” on the General page of User Settings.

    SteadyState will check this service's status at startup.

     

    Regarding the DCOM error. I suspect it is caused by some other issues such as DCOM component issue. However, the inquiry would best be posted to Windows XP public newsgroup:

     

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.general

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the newsgroups regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Based on my further research, it seems this error usually occurs on server or Citrix environment.

     

    Hope the following links are helpful to you:

     

    http://support.microsoft.com/kb/914052

     

    http://www.eventid.net/display.asp?eventid=10000&eventno=946&source=DCOM&phase=1

     

    http://support.citrix.com/forums/thread.jspa?forumID=1&threadID=50344&messageID=249558&

     

    Regards,

     

    Wednesday, January 30, 2008 12:00 PM
  • Thanks Shawn.

     

    Since we don't use WDP, the most probable cause to trigger the error is restricting user access to desktop.

     

    In regards to the DCOM error for IE, I shall check with nComputing to see if they have any suggestion.

     

     

     

    Wednesday, January 30, 2008 3:17 PM
  • Hi,

     

    I tested this issue on my computer, there is no DCOM error until now if I have SteadyState service disabled. It seems these DCOM errors are similar to each other. They can also be related to the same factor. If there is any update, feel free to post back.

     

    Regards,

    Thursday, January 31, 2008 4:46 AM