Clinet onboarding not working (We couldn't sign you in) RRS feed

  • Question

  • so just got my email to get this going and while following the steps to do it I get the following while attempting to download the cmd file.

    We couldn’t sign you in
    You do not have permission to view this page. Contact your administrator for access right assignment.

    Cannot do anything with the preferences setup either.  Running OS Build 14367.rs1_release.160613-1700

    Thanks in advance.

    Monday, June 20, 2016 8:02 PM


  • Hi Roger,

    We can see the problem from our side as well and we are working to fix it.

    Will reach out to you shortly over mail with the updated creds.

    Apologies for the inconvenience.

    WDATP team

    Tuesday, June 21, 2016 6:56 AM