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no email notification on ne incident RRS feed

  • Question

  • I am using the windows server 2008 smtp virtual server feature for testing.

    In Service Manager on Administration / Notifications / Channels:

    smtp-server: localhost

    port: 25

    authentication: Anonymous

    email: any mail adresse

    enable email notifications

     

    In Service Manager on Administration / Notifications / Templates:

    Template based on Incident class

     

    In Service Manager on Administration / Workflows / Configuration / Incident Event ....:

    - check for events: when an incident is created

    - enabled

    - Specify event criteria -> no selection

    - select incident template -> do not applay a template

    - select people to notify -> Affected User + template which was created before / Assigned to user  + template which was created before

     

    On new incident there is no new email in the local mailroot folder.

     

     

    Friday, May 21, 2010 9:10 AM

Answers

  • Hi

    This is how I send test sending out email.

    1. Under C:\inetpub\mailroot\Pickup I put a txt file with: if you recive this email your SMTP i setup correct.

    From: myname@mydomain.com
    To: someone@somedomain.com
    Subject: testing

    This is the test message body.

    2. I SCSM consol under administration-notification-Channels you have to setup your SMTP informasjon i SCSM

    3. Make a Subscription : Target Class: Incident, When to notify: When a object of selectet class i created, Template:End User Notification Template, Recipient:you self.

    4. Make a new incident.

    5. You should now get a email from SCSM.

    ok?

    Jon

     

     

     

     

    • Marked as answer by IT_HK Friday, July 23, 2010 7:30 AM
    Friday, May 21, 2010 11:48 AM
  • You just need to do steps #2-5 to test outbound notifications in SCSM.  If you are not receiving notifications, check the Operations Manager event log on the Service Manager management server.
    Travis Wright Senior Program Manager Lead Microsoft
    Tuesday, June 1, 2010 5:01 PM
  • Can you please describe exactly what steps you have taken so far?
    Travis Wright Senior Program Manager Lead Microsoft
    • Proposed as answer by anakhtar Friday, July 9, 2010 6:06 AM
    • Marked as answer by IT_HK Friday, July 23, 2010 7:29 AM
    Thursday, July 8, 2010 8:14 PM

All replies

  • Hi

    Are you able to send out any email at all from SCSM ?

    Have you set up any subscriptions ?

    Jon

    Friday, May 21, 2010 9:17 AM
  • I created a workflow which added a Notification to me (Tools - My Notifications...).
    How can I check if SCSM is able to send out emails?
    Friday, May 21, 2010 11:17 AM
  • Hi

    This is how I send test sending out email.

    1. Under C:\inetpub\mailroot\Pickup I put a txt file with: if you recive this email your SMTP i setup correct.

    From: myname@mydomain.com
    To: someone@somedomain.com
    Subject: testing

    This is the test message body.

    2. I SCSM consol under administration-notification-Channels you have to setup your SMTP informasjon i SCSM

    3. Make a Subscription : Target Class: Incident, When to notify: When a object of selectet class i created, Template:End User Notification Template, Recipient:you self.

    4. Make a new incident.

    5. You should now get a email from SCSM.

    ok?

    Jon

     

     

     

     

    • Marked as answer by IT_HK Friday, July 23, 2010 7:30 AM
    Friday, May 21, 2010 11:48 AM
  • You just need to do steps #2-5 to test outbound notifications in SCSM.  If you are not receiving notifications, check the Operations Manager event log on the Service Manager management server.
    Travis Wright Senior Program Manager Lead Microsoft
    Tuesday, June 1, 2010 5:01 PM
  • Hi,

    Just want to extend this issue. I have similar problem, not getting notification of any kind like incident creation, updated etc etc. I tried the remedy suggested by Jon and luckily get the email as well but still from self service portal when user are creating any incident they are not getting any notification even though I have correctly configure the workflow and notification subscription. I have already tried many blogs but no luck at all. Is there a simplest way to get this done?

    Will be very thankful for any suggestion.

    Regards,

     

    Sunday, June 13, 2010 8:54 AM
  • Can you please describe exactly what steps you have taken so far?
    Travis Wright Senior Program Manager Lead Microsoft
    • Proposed as answer by anakhtar Friday, July 9, 2010 6:06 AM
    • Marked as answer by IT_HK Friday, July 23, 2010 7:29 AM
    Thursday, July 8, 2010 8:14 PM
  • Hi,

     

    I have fixed the problem. I switched to a test exchange server. Now it works nice.

    Friday, July 23, 2010 7:31 AM
  • One other thing to check is to make sure that the users that are submitting these incidents have email addresses associated with them in the CMDB.  You can check this by going to the Configuration Items\Users view in the main console.  Open an user's properties dialog and look at the Notification Addresses tab.

    Also - check to make sure that you have a subscription created which will send an email to the affected user when an incident is created.

    You can check that in the Administration\Workflows\Configuration screen.  Select the Incident Event Workflow Configuration item and click Properties or Edit (can't remember which) in the Actions/Tasks pane.


    Travis Wright Senior Program Manager Lead Microsoft
    Tuesday, September 21, 2010 3:30 AM