locked
Word 2010 envelope type ignored RRS feed

  • Question

  • I am printing to a KonicaMinolta Bizhub C364 with envelopeCom10 in the manual bypass tray. It is also set to envelope type paper because plain paper settings cause them to wrinkle. The print driver reflects all these settings and types, but Word 2010 ignores the paper type and sends the print job as "plain paper" I then have to force the MFP to print with the correct settings manually at the control panel. Up until two days ago everything worked seamlessly. What happened to word this week?
    Friday, August 31, 2012 7:29 PM

All replies

  • check this link this may help you out

    http://office.microsoft.com/en-us/word-help/create-and-print-a-single-envelope-HA102145290.aspx

    Wednesday, September 5, 2012 10:32 AM
  • This does not help. I can print the envelope, but Word wants to use 'plain paper' type paper instead of the  type paper the printer and driver properties specify. In other words, Word defaults to the correct size envelope, but the wrong paper type.

    william Maleckar

    Wednesday, September 5, 2012 2:18 PM
  • Hi,

    According to the support article kb904805, this issue occurs because the Page Setup settings that you specify in your Word document override the settings that you specify in the printer driver properties.

    To work around this issue, do not specify the paper size, page orientation, or page margins in the printer driver properties. Instead, specify these settings in your Word document. If there are multiple sections in your document, you must specify the settings for each section of the document.

    For detail steps about how to specify these settings, please refer to the following support article:
    http://support.microsoft.com/kb/904805

    Best Regards

    Wednesday, September 12, 2012 1:42 AM
  • Thank you for your response. I have read the article, and I'll try it, but I'm pretty sure Word 2010 does not support paper "types" for envelopes other than plain.

    william Maleckar

    Wednesday, September 12, 2012 1:12 PM
  • Did you ever get your envelope problem sorted?   Experiencing the same problem.
    Wednesday, April 15, 2015 5:58 PM