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How to view logs on CX600 phones? RRS feed

  • Question

  • There is an option to Send Logs and a new one for Remote Log Access.  Anyone knows how to view them?

    I have problems with CS600.  Seems that I have multiple problems and I have to see the logs.

    Thank you.


    Thank you. Eric.

    Tuesday, May 7, 2013 2:33 PM

Answers

  • Please see: http://technet.microsoft.com/en-us/library/gg413061(v=ocs.14).aspx you'll need the ReadLog.exe tool from Windows Embedded CE to view the device logs. 

    The following might provide some alternative troubleshooting options depending on your issues: http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

    • Proposed as answer by Lisa.zheng Wednesday, May 8, 2013 9:31 AM
    • Marked as answer by KPABA Thursday, May 9, 2013 3:01 PM
    Tuesday, May 7, 2013 3:07 PM
  • Here is a blog descripting how to view Lync Phone Edition Logs in details.

    http://priceylync.blogspot.com/2013/03/viewing-lync-phone-edition-logs.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by KPABA Thursday, May 9, 2013 3:01 PM
    Wednesday, May 8, 2013 9:31 AM

All replies

  • Please see: http://technet.microsoft.com/en-us/library/gg413061(v=ocs.14).aspx you'll need the ReadLog.exe tool from Windows Embedded CE to view the device logs. 

    The following might provide some alternative troubleshooting options depending on your issues: http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

    • Proposed as answer by Lisa.zheng Wednesday, May 8, 2013 9:31 AM
    • Marked as answer by KPABA Thursday, May 9, 2013 3:01 PM
    Tuesday, May 7, 2013 3:07 PM
  • Sorry, but I still do not see where the logs are.

    Thank you. Eric.

    Tuesday, May 7, 2013 4:10 PM
  • \\LyncShare\1-WebServices-1\DeviceUpdateLogs\Client\CELog
    Tuesday, May 7, 2013 4:15 PM
  • Thank you for your reply.  Are there logs for the phone updates only?

    In any case, there is no Client folder in \\LyncShare\1-WebServices-1\DeviceUpdateLogs\ location.

    Thank you.


    Thank you. Eric.

    Tuesday, May 7, 2013 4:17 PM
  • Device update logs will go to: \\LyncShare\1-WebServices-1\DeviceUpdateLogs\Server\Audit\imageUpdates

    If from the phone you send logs, those files will go to: \\LyncShare\1-WebServices-1\DeviceUpdateLogs\Client\CELog

    • Proposed as answer by Lisa.zheng Wednesday, May 8, 2013 9:31 AM
    Tuesday, May 7, 2013 4:19 PM
  • Here is a blog descripting how to view Lync Phone Edition Logs in details.

    http://priceylync.blogspot.com/2013/03/viewing-lync-phone-edition-logs.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by KPABA Thursday, May 9, 2013 3:01 PM
    Wednesday, May 8, 2013 9:31 AM
  • And if there is no Client folder? I have hit Send Logs.
    Thursday, May 9, 2013 6:19 PM
  • Lisa, the link that you gave me has outdated information.  I cannot get evaluation key anymore, so I cannot use that software.

    Thank you. Eric.

    Thursday, May 9, 2013 9:12 PM
  • I was able to find readlog somewhere else but never through any official channels.  Even when I did, it never seemed to work as I expected so I believe I just reverted to opening the files in notepad and skipped past the unreadable parts.

    Going back to your original question, I'm really more interested in this 'remote log access' feature that I don't recall seeing in previous versions of Lync Phone Edition.  Does anyone know of any documentation about it?

    Wednesday, May 15, 2013 5:09 PM
  • So after some experimenting, it looks like the 'remote log access' feature turns on anonymous ftp access to the phone which, as it states when you enable access, will be automatically disabled in 48 hours.  So that's another way to gain access to the logs if you can't upload them to the server.
    Wednesday, May 15, 2013 6:16 PM
  • So after some experimenting, it looks like the 'remote log access' feature turns on anonymous ftp access to the phone which, as it states when you enable access, will be automatically disabled in 48 hours.  So that's another way to gain access to the logs if you can't upload them to the server.

    Does the FTP access work for you?   I see the options on my phone but it won't allow any clients to connect.
    Tuesday, June 18, 2013 8:57 PM
  • Anonymous FTP worked for me once I enabled the 'remote log access' option.
    Tuesday, June 18, 2013 9:00 PM
  • I think the issue may be that my PC (the FTP client) is connected to the Lync phone.   I can't ping the phone either from that PC so I assume the phone is not responding to ARP requests from that pass-through port.

    I can reach the FTP site from other clients.

    Monday, July 29, 2013 5:19 PM