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I can't get my wireless to turn back on PLEASE HELP!! RRS feed

  • Question

  •  I thought I was computer savvy and told a friend at work that has an issue with her internet that I could fix it. I am having more trouble than I thought. She told me it was a Windows 7 and it is a Dell Windows XP Professional service pack 3. I am not very familiar with them. 

    She told me that she had uninstalled some programs she felt were slowing her computer down and now her wireless is not working the light is not on, the switch is on but when I go into network adapters all there is, is a 1394 Net Adapter and a Broadcom NetXtreme and it acts like it needs a cable plugged in to get online when she has never had to use a cable before. I can not find anywhere where there is wireless settings or anything.

    Someone please help, this lady is super nice and I would hate to let her down. I have the computer here with me now and if anyone could help I would appreciate is so much.

    Thursday, January 23, 2014 11:58 PM

All replies

  • "she had uninstalled some programs she felt were slowing her computer down" - Trouble indicator number one.  She has likely removed files that were required for the operation of the card.  Hopefully they were just drivers and not system files.

     

    What I would do it physically removed the wireless card and then restart the PC.  If there is any programs related directly to the wireless card listed under Add and Remove Programs, I would uninstall them and then restart again.  Download the drivers for the card if you do not have them and then power off.  Reinstall the card and power back on and follow the standard procedure for installing the card as if it were brand new.  Hopefully it will start working again.

     

    Good luck.  And tell her not to go deleting files just for the fun of it in the future.



    Please do not read this sentence. Please ignore the previous sentence.

    Friday, January 24, 2014 4:15 PM
  • Hi,

    Some manufacturers (especially with XP) bundled their drivers with some management software. Belkin were particularly good at this. I would visit the manufacturers website and download the driver, as it would seem to me that she has uninstalled the driver unintentionally.


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    Friday, January 24, 2014 4:21 PM
  • Go to this link and input the service tag from the laptop and it will take you to the driver download page for that laptop, hopefully once you install the wifi driver again it should start working.

    MCP, MCDST, MCTS x 6, MCITP x 3

    Please don't forget to mark this post as an answer if it is the solution to your problem!

    If you like trance music, please subscribe to my podcast Trancendance Podcast

    View my MCP Certifications

    Follow me on Twitter

    Friday, January 24, 2014 8:48 PM