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How to fix "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://"? RRS feed

  • Question

  • I am having issues with accessing any of my local devices (switches, router, firewalls, etc.). When accessing a LAN device, as https://10.0.0.254, from IE, Firefox, or Chrome, I get an error, such as "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://10.0.0.254 again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator"

    I can access the devices from other computers. How can I fix this? I know this is due to the cert, but I don't care about the cert security as I know where I am connecting to and most of these devices have self-signed certs.

    Thanks.

    Monday, February 6, 2017 5:02 PM

Answers

  • It's a brand new install of Windows 8.1 Pro x64. I was able to fix it by blowing away the OS and installing Linux like I've always used. Had Windows installed because most of my clients are Windows users. I just create a Windows VM on my Linux machine so I can use whenever I need to use PowerShell, AD, Hyper-V management, etc.

    • Marked as answer by alexltk0506 Saturday, February 11, 2017 2:50 AM
    Saturday, February 11, 2017 2:50 AM

All replies

  • Hi,

    Make sure that they are not guessing about a cause for an unrecognized User-Agent string.  E.g. (*assuming IE11) use either the Compatibility view (Alt-x b) or the Developer Tools, Emulation tab (F12, Ctrl-8) to try a different combination of User-Agent string and Document mode. 

    Also, you can try using the Developer Tools, Network capture tool (Ctrl-4) to try to understand what is going on.  Clues would be both in there and in the Console tab.  Try starting with just the HTTP protocol prefix to see if they get that redirect done correctly (part of the User-Agent string hypothesis).  Make sure that Clear entries on navigate is not set because you want to capture redirects.  Then, depending you far you get, you could also have the Padlock in the Address bar to click on to check your Certificates for that site.

    In addition, this article could also give you some ideas, please refer to the link:

    Error: Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try to connect https:// when

    https://support.sonicwall.com/kb/sw14289

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 7, 2017 8:26 AM
    Moderator
  • Compatibility view (Alt-x b) or the Developer Tools Emulation tab didn't help. I tried the network capture, IE results showed "aborted". Same for Firefox and Chrome. I also ran Wireshark and I didn't see the 3-way handshake. When using HTTP instead of being redirected, developers tool shows status code 301.

    The URL you provided applies only to IE. The issue is with IE, Firefox, and Chrome, but only one PC.

    From another PC, I was able to login to my devices and checked the certificates and all are up to date/ not expired.

    Not sure what is the problem. I don't have any issues visiting https websites. I even tried logging in to my home router using the same PC I am having issues with and also get the same error.

    Tuesday, February 7, 2017 12:24 PM
  •  I noticed that this issue only occurred on one PC, I suppose that there is something wrong with that PC, system restore may be a good idea.

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 10, 2017 5:49 AM
    Moderator
  • It's a brand new install of Windows 8.1 Pro x64. I was able to fix it by blowing away the OS and installing Linux like I've always used. Had Windows installed because most of my clients are Windows users. I just create a Windows VM on my Linux machine so I can use whenever I need to use PowerShell, AD, Hyper-V management, etc.

    • Marked as answer by alexltk0506 Saturday, February 11, 2017 2:50 AM
    Saturday, February 11, 2017 2:50 AM