active directory error


  • hi,

    i have a problem with my active directory. when trying to open it the error below appears

    Naming information cannot be located because: the specified domain either does not exist or could not be contacted.

    help please!


    Thursday, January 5, 2017 10:44 PM

All replies

  • Hi,

    It seems a network or DNS problem, are you using the right DNS server to contact domain?

    you can check with :


    You can also run this command t check DNS status for Domain DNS zone:

    dcdiag /test:DNS

    Thursday, January 5, 2017 11:07 PM
  • That looks like to be a DNS resolution issue. You can start with checking your IP settings and that your DC DNS records are properly registered. My troubleshooting guide would help:

    This posting is provided AS IS with no warranties or guarantees , and confers no rights.

    Ahmed MALEK

    My Website Link

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    • Proposed as answer by Todd Heron Friday, January 6, 2017 4:17 AM
    Friday, January 6, 2017 12:22 AM
  • It seems to be dns misconfig issue or netlogon/sysvol share is missing.

    Ensure correct dns setting as below..

    Best practices for DNS client settings on DC and domain members.
    Check the sysvol and netlogon share are available or not.Ran net share command to check the same.
    Check the sysvol folder are the policies and script folder replicated or not.If it is not replicated you need to perfrom authorative and non authorative of sysvol folder to fix the same.

    Friday, January 6, 2017 6:21 AM
  • Hi,

    We need more information for further assistance.

    For instances: ipconfig /all info, Test-ComputerSecureChannel info,could ping DC or DNS server? and etc.

    Best regards,


    Please remember to mark the replies as answers if they help.
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    Friday, January 6, 2017 6:51 AM