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Windows 7 update issue SelfUpdate Failure 0x80244019. AutomaticUpdates Failure 0x8024a005. RRS feed

  • Question

  • Hello

    First of all, I thank you for your attention.

    I cannot perform any "Windows update" issue since the 23/08/2016.

    Each time I reach the "Windows Update" screen, I get the following error message :

    In french : "Redémarrer l'ordinateur pour installer d'importantes mises à jour"

    In english: "Restart the computer to install importante updates"

    Then, after rebooting, nothing change.

    After further investigations, I get the following error message:

    In French : "windows update ne peut pas actuellement rechercher des mises à jour car vous devez tout d'abord redémarrer votre ordinateur afin de terminer l'installation précédente."

    In English : "windows update cannot research update because you must first restart your computer in order to finish the previous installation".

    Then, I've recreated a new catalog by executing these commands:

    net stop wuauserv

    ren %windir%\SoftwareDistribution SoftDist.old

    net start wuauserv


    Now all services are running but I still cannot perform updates.

    https://support.microsoft.com/fr-fr/kb/2730071




    Please find below the new "ReportingEvents.log":


    {01BE2198-E0D2-430F-9299-BBD2100A83F8}    2016-10-22 19:03:27:466+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024a005.

    {D6412521-FA99-4025-AF82-35301A3002F4}    2016-10-22 19:13:28:396+0200    1    148    101    {D67661EB-2423-451D-BF5D-13199E37DF28}    1    80244019    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80244019.


    And below the old "ReportingEvents.log" (since the last good update known (22/08/2016):



    {AC0D79A7-33B7-4544-BAF6-BE879EFF15D7}    2016-08-22 03:08:38:515+0200    1    194    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Restart Required: To complete the installation of the following updates, the computer will be restarted within 15 minutes:  - Mise à jour de sécurité pour Windows 7 pour ordinateurs à processeur x64 (KB3177725) - Mise à jour de sécurité pour Microsoft Office 2010 (KB3114400) Édition 32 bits - Mise à jour de sécurité cumulative pour Internet Explorer 11 pour Windows 7 pour les systèmes x64 (KB3175443) - Mise à jour de sécurité pour Windows 7 pour ordinateurs à processeur x64 (KB3178034) - Outil de suppression de logiciels malveillants Windows x64 - août 2016 (KB890830) - Mise à jour de sécurité pour Windows 7 pour ordinateurs à processeur x64 (KB3167679) - Mise à jour de sécurité pour Microsoft Office 2010 (KB3114869) Édition 32 bits - Mise à jour de sécurité pour Microsoft OneNote 2010 (KB3114885) Édition 32 bits - Mise à jour de sécurité pour Microoft Word 2010 (KB3115471) Édition 32 bits - Mise à jour pour Windows 7 pour ordinateurs à processeur x64 (KB3177723) - Mise à jour de sécurité pour Microsoft Outlook 2010 (KB3115474) Édition 32 bits

    {0A696EAD-0782-4F7E-AE12-69DB2EAA15CE}    2016-08-22 05:25:13:331+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {C5655FFA-09AF-4BFD-BFC2-C720F8BA2588}    2016-08-22 06:26:42:224+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {78E72C66-F36D-487F-9614-0045B3DEA805}    2016-08-22 07:27:30:535+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {B1DA617D-73E5-4D49-BFBC-5CB51B8EDB24}    2016-08-22 08:28:50:326+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {812912D1-8199-4F3D-985E-EBB228111C4B}    2016-08-22 09:30:10:895+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {9DE68D6E-47DD-4E29-BF42-04526AFDEFD9}    2016-08-22 10:30:52:104+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {092AD102-60AA-4D33-9AD7-C02E83B25981}    2016-08-22 11:32:11:510+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {CF81140B-485A-455C-846F-4C3138A3DB6A}    2016-08-22 12:34:14:045+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {0116FA7C-2D70-4505-BB66-9D946DED7238}    2016-08-22 14:28:53:544+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {2D263498-DFCB-4D06-B95F-F2114B3C661E}    2016-08-22 17:46:28:478+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 8 updates.

    {91F3A055-4953-4365-8785-0FB21A4B67D1}    2016-08-23 19:11:55:620+0200    1    162    101    {EE671A7B-282D-4035-910A-23804968C082}    200    0    AutomaticUpdates    Success    Content Download    Download succeeded.

    {DD3781C9-F6F2-441E-B16E-18CF93EEC15B}    2016-08-23 19:13:12:584+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 9 updates.

    {E2126E25-52DA-48A2-8967-9FB429C11F57}    2016-08-23 19:16:58:180+0200    1    162    101    {9C8E029C-7188-4B1C-8A69-E221707D4233}    201    0    AutomaticUpdates    Success    Content Download    Download succeeded.

    {C86FD98F-B63B-454C-BE2C-44BBBC88F620}    2016-08-23 19:16:58:182+0200    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎mercredi ‎24 ‎août ‎2016 at 03:00:  - Mise à jour de définitions pour Microsoft Office 2010 (KB3115475) Édition 32 bits

    {23BD22E2-F2DE-4FE5-8E6A-B2123E8EF0B0}    2016-08-23 19:24:40:617+0200    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎mercredi ‎24 ‎août ‎2016 at 03:00:  - Mise à jour de définitions pour Microsoft Office 2010 (KB3115475) Édition 32 bits - Mise à jour pour Microsoft Excel 2010 (KB3115476) Édition 32 bits

    {1BC81E90-085F-4BA9-A029-925F3C39037F}    2016-08-23 19:28:27:260+0200    1    181    101    {EE671A7B-282D-4035-910A-23804968C082}    200    0    AutomaticUpdates    Success    Content Install    Installation Started: Windows successfully started the following update: Mise à jour de définitions pour Microsoft Office 2010 (KB3115475) Édition 32 bits

    {C1BE6A39-BF27-4A3A-9253-BA2E2AB2576B}    2016-08-23 19:29:21:205+0200    1    197    101    {EE671A7B-282D-4035-910A-23804968C082}    200    0    AutomaticUpdates    Success    Content Install    Installation Successful: Windows successfully installed the following update: Mise à jour de définitions pour Microsoft Office 2010 (KB3115475) Édition 32 bits

    {E9DB72C0-28F8-4E16-813D-CAA51117BCFD}    2016-08-23 19:29:21:205+0200    1    181    101    {9C8E029C-7188-4B1C-8A69-E221707D4233}    201    0    AutomaticUpdates    Success    Content Install    Installation Started: Windows successfully started the following update: Mise à jour pour Microsoft Excel 2010 (KB3115476) Édition 32 bits

    {5DCEF456-5AF3-42BC-9944-D750784BC15A}    2016-08-23 19:29:36:602+0200    1    197    101    {9C8E029C-7188-4B1C-8A69-E221707D4233}    201    0    AutomaticUpdates    Success    Content Install    Installation Successful: Windows successfully installed the following update: Mise à jour pour Microsoft Excel 2010 (KB3115476) Édition 32 bits

    {C10D3945-585A-484C-A959-A8146AA037C9}    2016-08-24 18:16:46:749+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {049716FD-3793-484A-AF75-9CFBDD1C8F21}    2016-08-27 13:52:52:982+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {DAC078E7-6A63-4BEB-ACF5-B789A202E8BF}    2016-08-27 19:30:07:615+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {2497EA3C-537B-4CB3-B6C9-A18047E784CA}    2016-08-28 09:05:57:518+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {A3738DB7-D6EA-4D98-B456-4912A85A5414}    2016-08-28 09:12:58:109+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {2FBBA9B5-FD5A-4F8E-9828-07C222DC0977}    2016-08-28 20:44:00:360+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {751F3129-5D75-4545-BF36-D63280034C38}    2016-09-02 17:59:27:892+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {CCADEA44-CCFF-482C-8923-E054BC7B1CFE}    2016-09-02 18:02:27:683+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {4471C6D7-F835-428F-985C-8CDB2EB660A4}    2016-09-02 20:48:46:311+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    ChkWuDrv    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.

    {C499F299-270E-4AE7-9DB7-7C513DDA7551}    2016-09-03 07:41:24:270+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {95B88CBA-6782-4FBA-AA85-583AD6E316DF}    2016-09-03 19:37:18:761+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {37E44B45-0150-4D7A-A132-155472E66EFA}    2016-09-04 08:20:47:914+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {D8D65772-ED8E-410C-AB6D-DBD959EE31E3}    2016-09-04 08:29:10:332+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {C7F335F6-6307-4A19-967F-A762DBBB439C}    2016-09-06 18:18:18:856+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {8035C274-9EF8-45FF-8C08-1EB6B7172198}    2016-09-06 18:26:13:431+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {4BE3F6C4-2B06-4A97-9424-1C411787917A}    2016-09-06 18:26:17:471+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {AE876493-BEDD-495A-8EE5-3BA4950AA593}    2016-09-06 19:14:47:918+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80072f76    <<PROCESS>>: DllHost.exe    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80072f76.

    {F1F7AB84-FE5D-43FC-8B7F-DED0888FA244}    2016-09-06 22:35:12:400+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {D3E891B3-1212-4953-A1C2-445E44E292B3}    2016-09-07 04:54:01:044+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {D9B9DD0F-5BA4-4928-9838-ADFB4C8AF45F}    2016-09-08 18:25:15:578+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {F1D4C95D-9B46-4D91-BE03-98691EED1845}    2016-09-08 18:34:23:154+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {B788CE1F-F8F2-4846-8753-88CB260CB370}    2016-09-08 23:05:45:605+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {8D39B398-A179-42B9-88E1-53D5CB848924}    2016-09-09 19:51:48:759+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {FDD3C0E6-DB3E-4905-8712-7B13599183B1}    2016-09-09 19:57:37:571+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {74F71A3D-87E4-458C-88E4-11DCCF1A537E}    2016-09-12 15:59:38:757+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {3DFC0F6C-EE27-4F73-82EA-70E4ABE1F1FF}    2016-09-12 16:05:35:415+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {61236488-56B7-4ED8-AD99-5CBFE1CDD981}    2016-09-12 20:33:45:112+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 7 updates.

    {929D433D-29B4-40A5-ABA9-E4BC452CD106}    2016-09-17 12:34:26:659+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 19 updates.

    {394CD611-D932-4382-856E-DD8C663595F7}    2016-09-18 13:45:36:188+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 19 updates.

    {451DB996-32BD-4E26-B293-947B2AC8D1ED}    2016-09-18 13:45:36:219+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {669F1A5A-CEEB-4901-BEC5-1025811D4FB4}    2016-09-18 13:45:38:590+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    Windows Defender    Success    Software Synchronization    Windows Update Client successfully detected 1 updates.

    {183E7134-A3D5-4BB9-BCB8-B166F0B0ADFD}    2016-09-18 13:45:39:480+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    Windows Defender    Success    Software Synchronization    Windows Update Client successfully detected 1 updates.

    {609EECF3-3124-4045-A8F3-00FC3C1C1139}    2016-09-20 21:45:56:880+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {3CFBB10F-49B4-458E-985C-AB3601A2F004}    2016-09-25 14:16:48:273+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 25 updates.

    {C61CEE09-F7FF-4C2D-9EE1-1D15124DF545}    2016-09-25 14:16:48:281+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {2FE1ED8C-0AB3-4591-8208-F66D2FD32857}    2016-10-01 19:50:49:641+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 25 updates.

    {0AFA4528-3A12-43A7-B136-CDA2E4804349}    2016-10-01 19:50:49:649+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {34F4E1EA-14BE-4D77-AB78-CE56B1C5697A}    2016-10-01 19:50:49:651+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {4E76CF00-FF81-4520-B632-0E833AF2438C}    2016-10-02 04:36:12:671+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    Windows Defender    Success    Software Synchronization    Windows Update Client successfully detected 1 updates.

    {6837FC32-E7CF-4957-92D9-A6E755F5AEF4}    2016-10-02 04:36:12:941+0200    1    167    101    {622E4D12-316A-41DB-BDEB-E8748FE2680D}    200    0    Windows Defender    Success    Content Download    Download started.

    {72508254-2BE8-4004-B813-C1FB255009CA}    2016-10-02 04:36:24:494+0200    1    162    101    {622E4D12-316A-41DB-BDEB-E8748FE2680D}    200    0    Windows Defender    Success    Content Download    Download succeeded.

    {197AD294-E3D9-4A50-866C-D77680C8CACE}    2016-10-02 04:36:53:034+0200    1    181    101    {622E4D12-316A-41DB-BDEB-E8748FE2680D}    200    0    Windows Defender    Success    Content Install    Installation Started: Windows successfully started the following update: Definition Update for Windows Defender - KB915597 (Definition 1.229.545.0)

    {5D78C985-76A4-4E36-B70C-1346EB3EE675}    2016-10-02 04:37:06:783+0200    1    183    101    {622E4D12-316A-41DB-BDEB-E8748FE2680D}    200    0    Windows Defender    Success    Content Install    Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB915597 (Definition 1.229.545.0)

    {7B36DC7C-518A-4FC7-9912-6FFEB60DDC2C}    2016-10-02 19:46:47:081+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {E0BD0F0F-4C96-4AF0-9152-7BCC80EC712E}    2016-10-11 17:38:15:669+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 22 updates.

    {13D92D3C-DC73-4526-B531-E9661548008D}    2016-10-11 17:38:15:715+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {A7D877AD-F665-41BA-BAE2-BBFB24166724}    2016-10-13 17:53:48:037+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 27 updates.

    {F39F139B-FC6F-46C2-8BF2-50924D5B7D95}    2016-10-13 17:53:48:053+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {8B1A44B3-8AF7-4CF6-99E9-493D883D1C3E}    2016-10-18 18:04:08:666+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 26 updates.

    {6869B611-8864-43C7-B5B2-0DBCD9DAB6C5}    2016-10-18 18:04:08:674+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {5B23BE16-4165-4B0F-BB15-93A70049D7C6}    2016-10-18 18:04:08:675+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80248014    <<PROCESS>>: CompatTelRunner.ex    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80248014.

    {EABD19A4-0031-4C1B-AA7F-73EB6F184297}    2016-10-20 19:35:37:749+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: DllHost.exe    Success    Software Synchronization    Windows Update Client successfully detected 27 updates.

    {F50038B8-3BF2-428C-9116-AFC4A8FAC443}    2016-10-21 04:01:42:241+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.

    {E463A3C8-6263-4E6A-A0D2-8A3CA15DED14}    2016-10-21 04:01:45:736+0200    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    <<PROCESS>>: CompatTelRunner.ex    Success    Software Synchronization    Windows Update Client successfully detected 24 updates.


    Could you tell me if I have to perform this : https://support.microsoft.com/fr-fr/kb/971058

    Or if there is a simpliest way to fix it ?

    In advance, thank you very much for your help.

    Dany


    Dany

    Saturday, October 22, 2016 7:56 PM

Answers

  • Check : http://arnavsharma.net/windows-clients/fixing-common-software-updates-errors/


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, October 23, 2016 11:26 PM
    Moderator
  • Hi,

    First of all, we may try turning it on in safe mode and clean boot with networking first, then try restart the update.

    The windows update troubleshooter may be a good idea, please try it.

    Troubleshoot problems with installing updates:

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

    Try fixing Windows Update errors by using the DISM or System Update Readiness tool:

    https://support.microsoft.com/en-us/kb/947821

    We may also try to reset windows update components to narrow down the issue.

    How do I reset Windows Update components?

    https://support.microsoft.com/en-us/kb/971058

    For more about the issue, please refer to the link:

    Windows Update freezes when you install updates in Windows 8, Windows 7, or Windows Vista:

    https://support.microsoft.com/en-us/kb/2700567

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Ahmed.Dawood Tuesday, November 15, 2016 7:52 AM
    • Unproposed as answer by Ahmed.Dawood Tuesday, November 15, 2016 7:52 AM
    • Marked as answer by arnavsharmaModerator Thursday, November 24, 2016 11:55 PM
    Tuesday, October 25, 2016 9:08 AM
    Moderator

All replies

  • Check : http://arnavsharma.net/windows-clients/fixing-common-software-updates-errors/


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, October 23, 2016 11:26 PM
    Moderator
  • Hi,

    First of all, we may try turning it on in safe mode and clean boot with networking first, then try restart the update.

    The windows update troubleshooter may be a good idea, please try it.

    Troubleshoot problems with installing updates:

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

    Try fixing Windows Update errors by using the DISM or System Update Readiness tool:

    https://support.microsoft.com/en-us/kb/947821

    We may also try to reset windows update components to narrow down the issue.

    How do I reset Windows Update components?

    https://support.microsoft.com/en-us/kb/971058

    For more about the issue, please refer to the link:

    Windows Update freezes when you install updates in Windows 8, Windows 7, or Windows Vista:

    https://support.microsoft.com/en-us/kb/2700567

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Ahmed.Dawood Tuesday, November 15, 2016 7:52 AM
    • Unproposed as answer by Ahmed.Dawood Tuesday, November 15, 2016 7:52 AM
    • Marked as answer by arnavsharmaModerator Thursday, November 24, 2016 11:55 PM
    Tuesday, October 25, 2016 9:08 AM
    Moderator
  • Thanks very much Arnav and Tao for your replies.

    Arnav because the error code "0x80248014" doesn't appears on your "Fixing Common Software Updates Errors" webpage, I first tryied the Tao solution. Sorry about that.

    ====

    For Tao

    I am preparing my computer to follow your instructions and I'm getting stuck at the step 3 "How do I reset Windows Update components?".

    Indeed when clicking the link, it says that at the step 11 that I have to install the latest Windows Update Agent.

    When clicking the link I have first to download the "Stand-alone packages for Windows 7 SP1" and then to download the Windows Update Agent for Windows 7 by clicking the DOWNLOAD button.

    Link: https://support.microsoft.com/en-us/kb/949104

    Fnally i get stuck because Microsoft reports the end of support notification for Fix it

    Link: https://support.microsoft.com/en-us/kb/2970908

    I tried to get the "Microsoft easy fix solutions" (microsofteasyfix20179.mini.diagcab may be) but i can't find it on the Web.

    Can you give me your opinion ?

    Do I have to download the "Stand-alone packages for Windows 7 SP1" anyway ?

    Do you know where to find the latest "Microsoft easy fix solutions" downloadable agent ?

    In advance I thank you for your help.

    Dany


    Dany


    • Edited by Dany54000 Thursday, October 27, 2016 6:28 PM
    • Proposed as answer by Ahmed.Dawood Tuesday, November 15, 2016 7:52 AM
    Thursday, October 27, 2016 6:20 PM
  • Hi again Tao

    Can the "Windows Update Troubleshooter" performs the job of the lastest "Microsoft easy fix solutions" ?

    Link: https://support.microsoft.com/en-us/kb/2714434

    Thanks


    Dany


    • Edited by Dany54000 Thursday, October 27, 2016 6:28 PM
    Thursday, October 27, 2016 6:27 PM
  • Yes.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, November 2, 2016 9:54 PM
    Moderator
  • Thanks Arnav for your reply.

    Please don't close this ticket and give me a while to perform these tasks bacause I'm a too busy at the moment.

    I think I will perform these tasks in 2/3 weeks or before.

    Thanks for your comprehension.

    Dany

    Tuesday, November 8, 2016 5:02 PM
  • OK, we are looking forward to your good news:)

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 9, 2016 1:13 AM
    Moderator
  • Any updates ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, November 14, 2016 9:52 PM
    Moderator
  • Hi Arnav

    Give me a week to perform the tasks please.

    Dany

    Tuesday, November 15, 2016 4:43 AM
  • We are looking forward to your good news:)

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 15, 2016 5:22 AM
    Moderator
  • Try to clear file SoftwareDistribution locate in C:\Windows\SoftwareDistribution and restart
    Tuesday, November 15, 2016 7:53 AM
  • Hello guys

    Sorry for the (very) late reply but I've been to busy to perform the tasks.

    I finally upgrade my computer to Windows 10.

    Thanks again for your help and all the best for 2017.

    Dany

    Dany

    Sunday, January 22, 2017 7:05 PM